NEC SV9100 extension not receiving external calls after hours

Posted on 2016-10-20
Medium Priority
Last Modified: 2016-11-16
I have a NEC extension that is not receiving external calls after hours, I have verified the DID tables and all settings are correct, compared with working extensions and I can find the issue. The extension works fine from 9:00 am to 4:00 pm, right at 4:30 all calls are going to voicemail
Question by:Jeannete M
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
LVL 30

Accepted Solution

masnrock earned 2000 total points (awarded by participants)
ID: 41863865
That indicates that there's a schedule on that extension, such as office hours, with the off hours behavior being to go straight to voicemail. That phone is probably hitting Night Mode at 4:00pm.

This guide is a programming manual... check out page 2-71, where there is mention of Night Mode settings for extensions. That's going to be what you should look at:
LVL 30

Expert Comment

ID: 41889419
Question answered

Featured Post

Turn your laptop into a mobile console!

The CV211 Laptop USB Console Adapter provides a direct Laptop-to-Computer connection for fast and easy remote desktop access with no software to install.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I recently purchased a Bluetooth headset called the Music Jogger (model BSH10). The control buttons on it look like this: One of my goals is to use it as the microphone and speakers for Skype calls. In that respect, it works well. However, I …
Skype is a P2P (Peer to Peer) instant messaging and VOIP (Voice over IP) service – as well as a whole lot more.
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, just open a new email message. In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question