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Win 10 laptop blue screened

A laptop blue screen twice in the past 2 months with the stop code driver_corrupted_expool
Anyone know what this is caused by and what the fix is?
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vmich
Asked:
vmich
1 Solution
 
Austin TexasSystems EngineerCommented:
This error means there was a failed attempt to access memory. There are two probable causes:
1. bad software - have you installed any new drivers recently?
2. bad memory - try checking your memory with the Windows Memory Diagnostic tool
https://www.youtube.com/watch?v=AgAtgddjf_U

Let me know what you find!
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*** Hopeleonie ***IT ManagerCommented:
Do you have Minidumps? Can you post them for us from %Systemroot%\Minidump
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vmichAuthor Commented:
No new software has been installed other than the Win 10 updates and I ran the memory diag and it came back clean.
No I don't see any mini dumps any where
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Austin TexasSystems EngineerCommented:
Okay, then let's check some other things...

Can you tell me the specifications of this system? Is it a desktop or a laptop?
Is it cooling properly? Is it getting proper airflow? Heat can cause issues like this.
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vmichAuthor Commented:
It is a laptop as I stated in my question and it is in a docking station so the air flow should be good.
16GB ram
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Austin TexasSystems EngineerCommented:
Sorry I missed the mention of it being a laptop. I reviewed the question before I asked but missed it.

Laptop fans are notorious for filling up with lint and dust. Repeatedly I open systems to find the heatsync airflow blocked. I would investigate that very closely.

Other than that, I would seriously consider replacing the memory anyway and see if that resolves the issue.
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nobusCommented:
install speedfan to monitor the temperatures :
http://www.almico.com/speedfan.php
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Deepak PrajapatiCommented:
Hi vmich If have you recently installed any new software, check to see if it is properly installed. Check for updated drivers on the manufacturer's website.
To debug this error, use the special pool option of Driver Verifier. If this fails to reveal the driver that caused the error, use the Global Flags utility to enable the special pool by pool tag.
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vmichAuthor Commented:
the laptop was getting to hot
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Austin TexasSystems EngineerCommented:
I'm glad we were able to help you figure it out. See if you can open the machine and clear out the fan and heat sync.

Thanks!
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