Solved

scanning issue

Posted on 2016-10-20
7
36 Views
Last Modified: 2016-11-22
In trying to scan a document from my Canon MP280 to my Dell OptiPlex 755 the copy is only the left side of the document. It doesn't copy the whole document. Any ideas?
0
Comment
Question by:John Lacey
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
7 Comments
 
LVL 54

Assisted Solution

by:Joe Winograd, EE MVE
Joe Winograd, EE MVE earned 150 total points (awarded by participants)
ID: 41852369
Hi John,
What scanning software are you using? What are the scanning settings/parameters? In particular, what is the page/paper size setting? One of your Topics is Windows XP — is that the version of Windows you're using? If not, what is it? Regards, Joe
0
 
LVL 21

Assisted Solution

by:CompProbSolv
CompProbSolv earned 200 total points (awarded by participants)
ID: 41852878
Does the printer/scanner/copier copy the document properly?  That will help to identify if there is a hardware problem.
0
 

Author Comment

by:John Lacey
ID: 41853059
Yes it did but only about 2/3 of the actual document from the left.  So on a 8 1/2 by 11 page it copied about 5 1/2 by 11.
0
Business Impact of IT Communications

What are the business impacts of how well businesses communicate during an IT incident? Targeting, speed, and transparency all matter. Find out more in this infographic.

 
LVL 54

Expert Comment

by:Joe Winograd, EE MVE
ID: 41853066
John,
Please answer the questions in my #a41852369 post. Thanks, Joe
0
 
LVL 21

Accepted Solution

by:
CompProbSolv earned 200 total points (awarded by participants)
ID: 41853219
I didn't understand your last answer.  If it only copied 2/3 of the document then it didn't copy properly.

I was trying to isolate software and hardware issues.  If you see the problem when copying a page using only the buttons on the printer, then it is clearly an issue with the printer.

I looked at the manual and there is a place to select page size.  You press the Maintenance button (it has two tools on it) repeatedly until a "d" appears.  Then press the Color button to select 8.5x11 size.  If you press the Black button it will select the A4 size which is slightly larger.  Neither would give the "2/3" result that you mentioned, but I'd check the setting anyway.

If you still see the problem when copying (directly on the printer, not using a computer) then there is an internal problem in the printer.

There is likely a problem either with the light that illuminates the page to read it or a problem with the scanning sensor.  In either case it's not likely to be reasonable to repair.
0
 
LVL 92

Assisted Solution

by:nobus
nobus earned 150 total points (awarded by participants)
ID: 41853303
when scanning, does the scanner lamp illuminate the whole paper equally?
if not, it can be a problem with the lamp
0
 
LVL 54

Expert Comment

by:Joe Winograd, EE MVE
ID: 41880252
The problem is either a hardware issue (such as the lamp) or a software issue (such as the page/paper) size. Selecting the posts with those answers as the Solutions and splitting the points among the three experts, with an edge to the Accepted Solution.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Employees depend heavily on their PCs, and new threats like ransomware make it even more critical to protect their important data.
The viewer will learn how to successfully download and install the SARDU utility on Windows 8, without downloading adware.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question