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scanning issue

Posted on 2016-10-20
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Last Modified: 2016-11-22
In trying to scan a document from my Canon MP280 to my Dell OptiPlex 755 the copy is only the left side of the document. It doesn't copy the whole document. Any ideas?
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Question by:John Lacey
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by:Joe Winograd, EE Fellow 2017, MVE 2016, MVE 2015
Joe Winograd, EE Fellow 2017, MVE 2016, MVE 2015 earned 600 total points (awarded by participants)
ID: 41852369
Hi John,
What scanning software are you using? What are the scanning settings/parameters? In particular, what is the page/paper size setting? One of your Topics is Windows XP — is that the version of Windows you're using? If not, what is it? Regards, Joe
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by:CompProbSolv
CompProbSolv earned 800 total points (awarded by participants)
ID: 41852878
Does the printer/scanner/copier copy the document properly?  That will help to identify if there is a hardware problem.
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Author Comment

by:John Lacey
ID: 41853059
Yes it did but only about 2/3 of the actual document from the left.  So on a 8 1/2 by 11 page it copied about 5 1/2 by 11.
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LVL 58
ID: 41853066
John,
Please answer the questions in my #a41852369 post. Thanks, Joe
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CompProbSolv earned 800 total points (awarded by participants)
ID: 41853219
I didn't understand your last answer.  If it only copied 2/3 of the document then it didn't copy properly.

I was trying to isolate software and hardware issues.  If you see the problem when copying a page using only the buttons on the printer, then it is clearly an issue with the printer.

I looked at the manual and there is a place to select page size.  You press the Maintenance button (it has two tools on it) repeatedly until a "d" appears.  Then press the Color button to select 8.5x11 size.  If you press the Black button it will select the A4 size which is slightly larger.  Neither would give the "2/3" result that you mentioned, but I'd check the setting anyway.

If you still see the problem when copying (directly on the printer, not using a computer) then there is an internal problem in the printer.

There is likely a problem either with the light that illuminates the page to read it or a problem with the scanning sensor.  In either case it's not likely to be reasonable to repair.
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by:nobus
nobus earned 600 total points (awarded by participants)
ID: 41853303
when scanning, does the scanner lamp illuminate the whole paper equally?
if not, it can be a problem with the lamp
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LVL 58
ID: 41880252
The problem is either a hardware issue (such as the lamp) or a software issue (such as the page/paper) size. Selecting the posts with those answers as the Solutions and splitting the points among the three experts, with an edge to the Accepted Solution.
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