Windows 10 - Edge doesnt work but Chrome Does

I have a customer laptop that I am currently scanning for malware - up until a few days ago, it could open up everything but now if you go to Edge, it cannot find the webpage but if you go to Chrome, it works fine?
Daren Anderson, MSISPresidentAsked:
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Tyler BrooksConnect With a Mentor Network and Security ConsultantCommented:
I would remove any anti-virus/ firewall software that's installed and check to see if the problem persists. I had a client experience something similar and removing the AV and then reinstalling it worked. If you can it's best to use a removal tool rather than just uninstalling it.
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Daren Anderson, MSISPresidentAuthor Commented:
I didn't remove the antivirus, instead I updated the program as I remembered that fixed another issue I had and that worked as well
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