Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Removing failed update from Server 2012 R2

Posted on 2016-10-21
11
Medium Priority
?
40 Views
Last Modified: 2016-11-01
We have a server running 2012 R2.  We cannot load anything to this machine due to a hosed KB.  When you look under installed updates, it's not there.  When you try to install it, it says it's already installed.
We have tried to remove with wusa command, and that reports that the KB isn't there
Tried with DISM and that was a no go.
Other command line scripts from tech sites have failed.
We cannot reload the OS
There are no restore points.
The stuck install is preventing other software from loading.
So, what are we missing to get this out of this machine?

Thanks.
0
Comment
Question by:jwhite273
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
  • 2
  • +1
11 Comments
 
LVL 32

Expert Comment

by:Scott C
ID: 41854537
Which KB update is it?
0
 

Author Comment

by:jwhite273
ID: 41854546
That would have been a good idea to leave.

3033929

Thanks.
0
 
LVL 80

Expert Comment

by:arnold
ID: 41854719
The fixes included in it might have been applied in a subsequent/newer version.

One option is to download and select the force install, the other is to use the windows update tools MS provides to clear/fix the windows update mechanism

What is the error in the update log that deals with preventing installation of other updates?

See based on that/those errors what remedies there are.....
0
Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

 
LVL 93

Expert Comment

by:nobus
ID: 41854878
can you remove other last 2-3 KB's ?
0
 

Author Comment

by:jwhite273
ID: 41856936
Arnold, Nobus,
Thanks for the additional info.  The customer is off today so I'll have answers tomorrow.  On Friday hew was preparing for the unhappy task of reloading.  Hopefully, these items can get him squared away without having to do that.

Thanks again,
Jim
0
 
LVL 93

Expert Comment

by:nobus
ID: 41857154
ok- waitng on results
0
 

Author Comment

by:jwhite273
ID: 41860901
Hi all,
After doing as requested, he was still unable to get the update out or the server working, so he bit the bullet and did a OS reload.  He installed all the updates except for the one that was giving him trouble and he's up and running.  Thanks for all the suggestions, he was pleased with the responses I was able to provide even though the end result wasn't what he had hoped for.

Jim
0
 
LVL 93

Expert Comment

by:nobus
ID: 41861643
Good to hear that - don't forget to close this Q
0
 

Accepted Solution

by:
jwhite273 earned 0 total points
ID: 41862495
Ahh...yes...thank you.
0
 
LVL 80

Expert Comment

by:arnold
ID: 41862596
You should pick as your solution a different post then you have as it provides no information as answer.
0
 

Author Closing Comment

by:jwhite273
ID: 41868081
Although the assistance offered was excellent, unfortunately, none resolved the issue and the customer did a system reload.
0

Featured Post

Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What to do when Windows Update is not working correctly? What tools can I use to detect the cause of the malfunction problem? What does this numeric error code mean? These and other questions that you have been asking in the past are answered here (…
The recent Microsoft changes on update philosophy for Windows pre-10 and their impact on existing WSUS implementations.
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
In this Micro Tutorial viewers will learn how to restore single file or folder from Bare Metal backup image of their system. Tutorial shows how to restore files and folders from system backup. Often it is not needed to restore entire system when onl…

610 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question