troubleshooting Question

Removing failed update from Server 2012 R2

Avatar of Jim White
Jim WhiteFlag for United States of America asked on
Windows Server 2012Microsoft Legacy OS
11 Comments1 Solution157 ViewsLast Modified:
We have a server running 2012 R2.  We cannot load anything to this machine due to a hosed KB.  When you look under installed updates, it's not there.  When you try to install it, it says it's already installed.
We have tried to remove with wusa command, and that reports that the KB isn't there
Tried with DISM and that was a no go.
Other command line scripts from tech sites have failed.
We cannot reload the OS
There are no restore points.
The stuck install is preventing other software from loading.
So, what are we missing to get this out of this machine?

Jim White

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