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Removing failed update from Server 2012 R2

Posted on 2016-10-21
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Last Modified: 2016-11-01
We have a server running 2012 R2.  We cannot load anything to this machine due to a hosed KB.  When you look under installed updates, it's not there.  When you try to install it, it says it's already installed.
We have tried to remove with wusa command, and that reports that the KB isn't there
Tried with DISM and that was a no go.
Other command line scripts from tech sites have failed.
We cannot reload the OS
There are no restore points.
The stuck install is preventing other software from loading.
So, what are we missing to get this out of this machine?

Thanks.
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Question by:jwhite273
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11 Comments
 
LVL 29

Expert Comment

by:ScottCha
ID: 41854537
Which KB update is it?
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Author Comment

by:jwhite273
ID: 41854546
That would have been a good idea to leave.

3033929

Thanks.
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LVL 77

Expert Comment

by:arnold
ID: 41854719
The fixes included in it might have been applied in a subsequent/newer version.

One option is to download and select the force install, the other is to use the windows update tools MS provides to clear/fix the windows update mechanism

What is the error in the update log that deals with preventing installation of other updates?

See based on that/those errors what remedies there are.....
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LVL 92

Expert Comment

by:nobus
ID: 41854878
can you remove other last 2-3 KB's ?
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Author Comment

by:jwhite273
ID: 41856936
Arnold, Nobus,
Thanks for the additional info.  The customer is off today so I'll have answers tomorrow.  On Friday hew was preparing for the unhappy task of reloading.  Hopefully, these items can get him squared away without having to do that.

Thanks again,
Jim
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LVL 92

Expert Comment

by:nobus
ID: 41857154
ok- waitng on results
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Author Comment

by:jwhite273
ID: 41860901
Hi all,
After doing as requested, he was still unable to get the update out or the server working, so he bit the bullet and did a OS reload.  He installed all the updates except for the one that was giving him trouble and he's up and running.  Thanks for all the suggestions, he was pleased with the responses I was able to provide even though the end result wasn't what he had hoped for.

Jim
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Expert Comment

by:nobus
ID: 41861643
Good to hear that - don't forget to close this Q
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Accepted Solution

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jwhite273 earned 0 total points
ID: 41862495
Ahh...yes...thank you.
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LVL 77

Expert Comment

by:arnold
ID: 41862596
You should pick as your solution a different post then you have as it provides no information as answer.
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Author Closing Comment

by:jwhite273
ID: 41868081
Although the assistance offered was excellent, unfortunately, none resolved the issue and the customer did a system reload.
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