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Removing failed update from Server 2012 R2

Posted on 2016-10-21
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Last Modified: 2016-11-01
We have a server running 2012 R2.  We cannot load anything to this machine due to a hosed KB.  When you look under installed updates, it's not there.  When you try to install it, it says it's already installed.
We have tried to remove with wusa command, and that reports that the KB isn't there
Tried with DISM and that was a no go.
Other command line scripts from tech sites have failed.
We cannot reload the OS
There are no restore points.
The stuck install is preventing other software from loading.
So, what are we missing to get this out of this machine?

Thanks.
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Question by:jwhite273
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by:ScottCha
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Which KB update is it?
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by:jwhite273
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That would have been a good idea to leave.

3033929

Thanks.
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by:arnold
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The fixes included in it might have been applied in a subsequent/newer version.

One option is to download and select the force install, the other is to use the windows update tools MS provides to clear/fix the windows update mechanism

What is the error in the update log that deals with preventing installation of other updates?

See based on that/those errors what remedies there are.....
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by:nobus
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can you remove other last 2-3 KB's ?
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by:jwhite273
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Arnold, Nobus,
Thanks for the additional info.  The customer is off today so I'll have answers tomorrow.  On Friday hew was preparing for the unhappy task of reloading.  Hopefully, these items can get him squared away without having to do that.

Thanks again,
Jim
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by:nobus
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ok- waitng on results
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by:jwhite273
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Hi all,
After doing as requested, he was still unable to get the update out or the server working, so he bit the bullet and did a OS reload.  He installed all the updates except for the one that was giving him trouble and he's up and running.  Thanks for all the suggestions, he was pleased with the responses I was able to provide even though the end result wasn't what he had hoped for.

Jim
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by:nobus
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Good to hear that - don't forget to close this Q
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jwhite273 earned 0 total points
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Ahh...yes...thank you.
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by:arnold
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You should pick as your solution a different post then you have as it provides no information as answer.
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Author Closing Comment

by:jwhite273
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Although the assistance offered was excellent, unfortunately, none resolved the issue and the customer did a system reload.
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