troubleshooting Question

Removing failed update from Server 2012 R2

Avatar of Jim White
Jim WhiteFlag for United States of America asked on
Windows Server 2012Microsoft Legacy OS
11 Comments1 Solution157 ViewsLast Modified:
We have a server running 2012 R2.  We cannot load anything to this machine due to a hosed KB.  When you look under installed updates, it's not there.  When you try to install it, it says it's already installed.
We have tried to remove with wusa command, and that reports that the KB isn't there
Tried with DISM and that was a no go.
Other command line scripts from tech sites have failed.
We cannot reload the OS
There are no restore points.
The stuck install is preventing other software from loading.
So, what are we missing to get this out of this machine?

Thanks.
ASKER CERTIFIED SOLUTION
Jim White
Owner

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 11 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 11 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros