HP Officejet Pro 6970 printer issue - laptop prints wirelessly but can't print from wired desktop
Hi, although I recently successfully set up my new HP OfficeJetPro 6970 (actually, 6978), it's now not printing (from my HP Pavilion Desktop, wired). At first it printed but now, nothing. The printer is online but when I go to print it goes offline as the print job is queued. But I can print reliably from my HP Notebook.
When the printer is idle, it's online. When I go to print, the program recognizes it as online. But it won't print, and goes offline instead of printing. A little while later, it's online.
I had connectivity issues for 2 years and with 2 different Canon printers. So now maybe it wasn't the Canon printer.
Wireless router is Verizon FIOS, and I have multiple phones and devices that connect fine, never any issues.
The configuration page says:
- Internet: Connected
- 802.11 Wireless
- Status: Connected
- Network Name (SSID): FIOS-Peck
- Signal Strength (1-5): 5
- IPv4: 192.168.1.20 <--- this is the home network
- Wi-Fi Direct - what is this ? is this what the HP notebook is printing to ?
- IPv4: 192.168.223.1 <-- what is this ?
- Number of 802.11 networks discovered: 2
- FIOS-Peck, WPS - No <--- Is this the problem ??? I didn't see any WPS instructions
- FIOS-Peck_2GEXT (Wi-Fi extender upstairs) , WPS - Yes
You can read more about this here. The HP Forum said try the "Print and Scan Doctor" which I did to no avail.
When the printer is idle, it's online. When I go to print, the program recognizes it as online. But it won't print, and goes offline instead of printing. A little while later, it's online.
I had connectivity issues for 2 years and with 2 different Canon printers. So now maybe it wasn't the Canon printer.
Wireless router is Verizon FIOS, and I have multiple phones and devices that connect fine, never any issues.
The configuration page says:
- Internet: Connected
- 802.11 Wireless
- Status: Connected
- Network Name (SSID): FIOS-Peck
- Signal Strength (1-5): 5
- IPv4: 192.168.1.20 <--- this is the home network
- Wi-Fi Direct - what is this ? is this what the HP notebook is printing to ?
- IPv4: 192.168.223.1 <-- what is this ?
- Number of 802.11 networks discovered: 2
- FIOS-Peck, WPS - No <--- Is this the problem ??? I didn't see any WPS instructions
- FIOS-Peck_2GEXT (Wi-Fi extender upstairs) , WPS - Yes
You can read more about this here. The HP Forum said try the "Print and Scan Doctor" which I did to no avail.
SOLUTION
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SOLUTION
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how exactly is the printer connected? with usb or over lan?
ASKER
nobus
- >> Wi-Fi Direct --> airprint - a system ipads use
- ok, I haven't tried my wife's Macbook yet
- but why does the HP notebook print like a champ ? Is it printing directly to the printer and not through the router ?
- printer is connected wireless to the lan (Verizon FIOS router)
Uttam,
- no response when pinging the printer IP from HP wired desktop
- I do get a response (and printer web console) from HP Notebook
- printer and PC IP are both 192.168.1.***
-------------
so the printer works via wireless (from the wireless Notebook) --> is it printing directly to the printer ?
what about this -
- FIOS-Peck, WPS - No <--- Is this the problem ??? I didn't see any WPS instructions
- FIOS-Peck_2GEXT (Wi-Fi extender upstairs) , WPS - Yes
-------------
I can print the configuration page from the printer and all looks well
- >> Wi-Fi Direct --> airprint - a system ipads use
- ok, I haven't tried my wife's Macbook yet
- but why does the HP notebook print like a champ ? Is it printing directly to the printer and not through the router ?
- printer is connected wireless to the lan (Verizon FIOS router)
Uttam,
- no response when pinging the printer IP from HP wired desktop
- I do get a response (and printer web console) from HP Notebook
- printer and PC IP are both 192.168.1.***
-------------
so the printer works via wireless (from the wireless Notebook) --> is it printing directly to the printer ?
what about this -
- FIOS-Peck, WPS - No <--- Is this the problem ??? I didn't see any WPS instructions
- FIOS-Peck_2GEXT (Wi-Fi extender upstairs) , WPS - Yes
-------------
I can print the configuration page from the printer and all looks well
SOLUTION
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ASKER
nobus,
- printer is connected wirelessly to FIOS router
- desktop is wired to router, but can't print even though the printer has IP address, etc.
- HP notebook found the wireless printer and prints great. I did find the WPS code when trying to get the HP notebook setup, and then that worked.
When I originally set up the printer, all was well, I was very pleased. But then it just totally stopped communication (see most recent screen shot above), even though it's "connected". So my desktop PC can see the printer, but just not print !
It's always resting idly online, below. But when I print, it goes offline. Then in a minute or so, it will show online, like here:
As I mentioned above, I had issues with 2 Canon printers. The printer works (to the HP notebook) but it doesn't work through wired PC to LAN to printer set up on wireless to router. But router works great for all kinds of devices. It has to be something with the router.
- printer is connected wirelessly to FIOS router
- desktop is wired to router, but can't print even though the printer has IP address, etc.
- HP notebook found the wireless printer and prints great. I did find the WPS code when trying to get the HP notebook setup, and then that worked.
When I originally set up the printer, all was well, I was very pleased. But then it just totally stopped communication (see most recent screen shot above), even though it's "connected". So my desktop PC can see the printer, but just not print !
It's always resting idly online, below. But when I print, it goes offline. Then in a minute or so, it will show online, like here:As I mentioned above, I had issues with 2 Canon printers. The printer works (to the HP notebook) but it doesn't work through wired PC to LAN to printer set up on wireless to router. But router works great for all kinds of devices. It has to be something with the router.
ASKER CERTIFIED SOLUTION
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tx for feedback
ASKER
thanks again for the assist.
ASKER