troubleshooting Question

My smart TV isn't so smart

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Melody ScottFlag for United States of America asked on
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14 Comments4 Solutions946 ViewsLast Modified:
HI, I bought a Panasonic Viera a few years ago. I have the recommended Panasonic wireless adaptor, and I have a good DSL connection, 20MB.

It's a  VIERA TC-L47E50 47-Inch 1080p 60Hz Full HD IPS LED-LCD TV. The adapter is a Panasonic LAN Adaptor N52Z028. My network is Telmex, and my Netflix is a Mexican account, as I'm in Mexico.

Problem 1: It won't play Youtube videos. The simply won't buffer.

Problem 2.: It loses connection to Netflix about 50% of the time. Some days I can watch Netflix for a few hours, other days it reloads the program once or twice, then says, "Sorry, we can't connct you to Netflix". Some days it just won't connect at all.

When it won't connect, sometimes it says it can't connect to the router, sometimes it says it can't connect to the Viera Server. I can always watch on my laptop, but I don't want to. That's why I bought a smart TV.

Do you have any recommendations to improve performance of this TV? Thanks.
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