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Melody ScottFlag for United States of America

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My smart TV isn't so smart

HI, I bought a Panasonic Viera a few years ago. I have the recommended Panasonic wireless adaptor, and I have a good DSL connection, 20MB.

It's a  VIERA TC-L47E50 47-Inch 1080p 60Hz Full HD IPS LED-LCD TV. The adapter is a Panasonic LAN Adaptor N52Z028. My network is Telmex, and my Netflix is a Mexican account, as I'm in Mexico.

Problem 1: It won't play Youtube videos. The simply won't buffer.

Problem 2.: It loses connection to Netflix about 50% of the time. Some days I can watch Netflix for a few hours, other days it reloads the program once or twice, then says, "Sorry, we can't connct you to Netflix". Some days it just won't connect at all.

When it won't connect, sometimes it says it can't connect to the router, sometimes it says it can't connect to the Viera Server. I can always watch on my laptop, but I don't want to. That's why I bought a smart TV.

Do you have any recommendations to improve performance of this TV? Thanks.
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hi- wired would be hard, it's quite a distance. I've done the activate/deactivate thing many times. Sometimes it helps, sometimes not. I've done both the deactivating on the TV version. Arrow up four times, etc... and actually signing out of all devices on netflix, then logging in again on TV. Both help at times and at times not.

I'm sorry, I should have mentioned I did these things.
Is there a phone outlet that's near the TV? It might be possible to temporarily move the router near the TV to provide a hardwired connection.

I'm assuming that the TV's software is up to date at least? I also wonder whether there is interference in the area that's affecting your TV more than other devices. You could use an app like Wifi Explorer for Android to survey wireless signals using your phone.
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Hi, folks, great ideas all. I don't have an extra phone jack, unfortunately.

Ok, so here's a question. How long can a cat5 cable be before causing problems? I could certainly temporarily run one into the tv from the office. It would be about 36 feet.

I am going to look into those wifi extenders and internet extenders, thanks!

Anyone have any ideas on the youtube issue? I read somewhere that there was a problem between Youtube and Panasonic technologies.
oh, here's something else that makes me question that it's the wireless signal. I can take my laptop or my tablet into the same room, connect wirelessly, plug into the tv via HDMI, and I can watch netflix or youtube with no issues.

Again I apologize for not mentioning this- the troubleshooting I've done is coming back to me as we discuss this.
Cat5 cables can be up to 100m before needing anything like a switch, so 36 feet is a non issue.

The YouTube problem would most likely get resolved by a software update of the TV. However, I had noticed it was a known issue and even Google was supposed to look a few years ago. If anything the app would have gotten update, and that would be in a software update.
OK, thanks, everyone, I'll get back to you.
Looks like I have the latest version. I have 1270-1030, and this page says it's the latest. http://av.jpn.support.panasonic.com/support/global/cs/tv/download/fw/america/down_na3.html
And I've purchased a long Ethernet cable, will give that a try on a few nights. I think you've all come up with some good responses, thanks! I'd like to leave this open in case anyone else has an idea about the youtube issue, Maybe there's some new info. I'll close it before the week's out, and share points.
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I hope I got everyone, thanks so much for your help. I think I'll opt for the wired ethernet connection. For youtube I'll connect my tablet via HDMI to the TV.
Thankyou mel200, all the best
Merete