Trying to help a friend (Inspiron 3650, Win 7 Pro SP1, 8 GB Ram) via long distance with a blue screen problem. Message on computer is as follows:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
OS Version: 6_1_7601
Service Pack: 1_0
Files that help describe the problem:
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Checking first off to see that BIOS & drivers are up to date, it shows a newer VGA driver available, but when trying to install, I get the message;
The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer. Set up will exit.
Clicking yes redirects to Intel's site, where it says there is a newer video driver, but tells me to DL from manufacturer's site, which is where I was in the first place!!!
I posted this in Dell's forum (silly me), & received this answer;
due to an malware access violation caused when code in
dxgmms1.sys tried to read memory address 0xffffffffffffffff
There is no amount of time to fix this.
Time for scorched earth reinstall.
A 'scorched earth reinstall' is not something I want to try to talk someone through & may just tell him to call Dell, if this is the case.
I'm also trying to determine if this has anything to do with his AV program, Vipre, as he will periodically get messages in event viewer that it has stopped working. I was checking event viewer to see what else is going on around time of blue screen, but am not seeing any instances of 'computer shutdown was unexpected' or something along those lines.