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I have rolled back from MS Office to 2013 to office 2010. Windows 7 updates still thinks I have office 2013.

Posted on 2016-10-22
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Last Modified: 2016-11-11
I have rolled back from MS Office 2013 to Office 2010. Windows 7 updates still thinks I have office 2013. how do i remove the hidden rouge 2013 entries? Many thanks in advance.
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Question by:Stephen Yarrow
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11 Comments
 
LVL 98

Expert Comment

by:John Hurst
ID: 41855597
Did you uninstall Office 2013 first?   Go to Programs and Features and see if Office 2013 is still there. There is only one entry for Office 2013 / Office 2016.
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Author Comment

by:Stephen Yarrow
ID: 41855773
I performed a full un install. its not shown on the programs and features list. it only shows office 2010 which is working fine. Whe i perform a windows update it  shows office 2013 as being installed. When you look in program files it only shows office 14 (2010)
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LVL 98

Expert Comment

by:John Hurst
ID: 41855968
There are steps in the Microsoft article below for complete uninstall of Office.

https://support.office.com/en-us/article/Uninstall-Office-2016-Office-2013-or-Office-365-from-a-PC-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8?ui=en-US&rs=en-US&ad=US

There is a Fixit you can download and there are manual uninstall steps that you can follow.

See if this helps.
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Expert Comment

by:Stephen Yarrow
ID: 41855983
Many thanks, but this will also remove my working office 2010, what I wanted to do is to find the hidden 2013 files and registry entries to remove manually.
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LVL 98

Accepted Solution

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John Hurst earned 2000 total points (awarded by participants)
ID: 41855984
I would first remove Office 2010 from Control Panel. This is easy and does not affect any documents. The run the uninstall steps, then restart the computer and then install Office 2010.
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Author Comment

by:Stephen Yarrow
ID: 41856004
Many thanks John, I know it wont affect my documents as they are not even on the same drive as office. My concern was outlook as i have sevral email accounts and its a bit comlicated. I am happy with my office 2010 installation its just annoying Windows keeps asking to upgrade office 2013.
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LVL 98

Assisted Solution

by:John Hurst
John Hurst earned 2000 total points (awarded by participants)
ID: 41856009
I keep a record of email accounts so I can remake them in an hurry. I think there may be third party applications to do this but I do not bother because these occasions are rare.
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Author Comment

by:Stephen Yarrow
ID: 41856013
Hi John, I do have a record or my email accounts and backups of the PST & OST. Is there no way to find the hidden entries of office 2013?
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LVL 98

Assisted Solution

by:John Hurst
John Hurst earned 2000 total points (awarded by participants)
ID: 41856016
They are kept in the registry. I think in later versions (Office 2016 and not sure about Office 2013) they are also kept in the PST file.

Check third party tools for this function.
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Author Comment

by:Stephen Yarrow
ID: 41856020
OK, John, many thanks for your input. I will keep looking for the hidden entries in the registry.
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LVL 98

Expert Comment

by:John Hurst
ID: 41883575
Question was answered properly
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