Solved

How to remove App in windows8?

Posted on 2016-10-23
5
23 Views
Last Modified: 2016-11-12
Hi I do not know when Norton security scan installed in win8. It appears in the display sometimes, which requests to do something. I cannot remove it from Control panel ---> Uninstall a Program. Anyone can give some suggestion? Thank you
0
Comment
Question by:eemoon
  • 3
5 Comments
 
LVL 90

Assisted Solution

by:John Hurst
John Hurst earned 250 total points (awarded by participants)
ID: 41856275
All Norton / Symantec products I have used (many) uninstall using Control Panel, Programs and Features.

If it is not there, Google for "uninstall [[your product]]" and get the Symantec uninstaller for your product. That will remove it.
0
 
LVL 23

Accepted Solution

by:
Dr. Klahn earned 250 total points (awarded by participants)
ID: 41856326
Norton can not be completely removed from a system once it has infected that machine.  I use "infected" deliberately here.  Normal products can be uninstalled using the normal uninstall, but Norton can not.  This is virus-like behavior.  Even after using the special Norton Removal Tool there is still junk scattered throughout the system and hooked into Windows.

There are two possibilities to remove it completely:

Restore from a full system backup done before Norton infected the system
Do a Windows System Restore from a Restore Point made before Norton infected the system.

If neither of these are feasible, you'll have to use the special Norton Removal Tool that does not exist because there's no need for it.  This will still not get Norton completely out of the system, but it may get enough of it out to install some less intrusive security product.
0
 
LVL 90

Assisted Solution

by:John Hurst
John Hurst earned 250 total points (awarded by participants)
ID: 41856330
You have to get the specific tool for your version. There is NOT one single removal tool.

We find that using the specific tool does, in fact, remove Symantec Products.
0
 
LVL 91

Expert Comment

by:nobus
ID: 41856562
i fear a restore point won't help - since the Norton products come often pre-installed on the system
so even a factory restore probably will reinstall it too

if you want no norten parts remaining - you'll have to do a fresh install
in this case -  i recommend to upgrade to win10 if possible
Once that is done, you can do a fresh install of win10 with the media Creation tool
https://www.microsoft.com/en-us/software-download/windows10
0
 
LVL 90

Expert Comment

by:John Hurst
ID: 41884550
The Symantec Uninstaller is use to remove Norton and Symantec. Solutions posted do work.
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

With Windows evolving further, the built-in protective mechanisms get better and better. Still, Microsoft is not very good at introducing those to the technical community. This article is about a new bitlocker functionality that could revolutionize …
OfficeMate Freezes on login or does not load after login credentials are input.
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
This Micro Tutorial will show you how to maximize your wireless card to its maximum capability. This will be demonstrated using Intel(R) Centrino(R) Wireless-N 2230 wireless card on Windows 8 operating system.

747 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now