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How to remove App in windows8?

Posted on 2016-10-23
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Last Modified: 2016-11-12
Hi I do not know when Norton security scan installed in win8. It appears in the display sometimes, which requests to do something. I cannot remove it from Control panel ---> Uninstall a Program. Anyone can give some suggestion? Thank you
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Question by:eemoon
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by:John Hurst
John Hurst earned 1000 total points (awarded by participants)
ID: 41856275
All Norton / Symantec products I have used (many) uninstall using Control Panel, Programs and Features.

If it is not there, Google for "uninstall [[your product]]" and get the Symantec uninstaller for your product. That will remove it.
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Dr. Klahn earned 1000 total points (awarded by participants)
ID: 41856326
Norton can not be completely removed from a system once it has infected that machine.  I use "infected" deliberately here.  Normal products can be uninstalled using the normal uninstall, but Norton can not.  This is virus-like behavior.  Even after using the special Norton Removal Tool there is still junk scattered throughout the system and hooked into Windows.

There are two possibilities to remove it completely:

Restore from a full system backup done before Norton infected the system
Do a Windows System Restore from a Restore Point made before Norton infected the system.

If neither of these are feasible, you'll have to use the special Norton Removal Tool that does not exist because there's no need for it.  This will still not get Norton completely out of the system, but it may get enough of it out to install some less intrusive security product.
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by:John Hurst
John Hurst earned 1000 total points (awarded by participants)
ID: 41856330
You have to get the specific tool for your version. There is NOT one single removal tool.

We find that using the specific tool does, in fact, remove Symantec Products.
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Expert Comment

by:nobus
ID: 41856562
i fear a restore point won't help - since the Norton products come often pre-installed on the system
so even a factory restore probably will reinstall it too

if you want no norten parts remaining - you'll have to do a fresh install
in this case -  i recommend to upgrade to win10 if possible
Once that is done, you can do a fresh install of win10 with the media Creation tool
https://www.microsoft.com/en-us/software-download/windows10
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LVL 98

Expert Comment

by:John Hurst
ID: 41884550
The Symantec Uninstaller is use to remove Norton and Symantec. Solutions posted do work.
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