Solved

Can't setup new profile in Outlook 2016 & Exchange 2010 offsite

Posted on 2016-10-23
3
131 Views
Last Modified: 2016-10-23
I am trying to create new profile in Outlook 2016 while I am off site.
When I enter the email xxx@domain.com the process comes back requesting a password.  to get past this stage I need to change user and enter domain\xxx  At this stage it finds the server and logs in OK (green checkmark) but when it goes to the third (and last) stage it comes back with an error message: ' This action cannot be completed.  The name cannot be matched to a name in address list'

I have run the MS remote connectivity test bot for active sync & outlook anywhere as well as Outlook connectivity.  Both came back OK with a warning about resolving the certificate to the top lever.
0
Comment
Question by:ivolach
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 6
ID: 41856307
Few things, is the autodiscover setup correctly? If it has a local DNS server, you may need to update that to autodiscover.outlook.com. That has happened to me a few times.

If you absolutely must set it up now, downgrade to 2013 and manually set it up.
0
 
LVL 6

Accepted Solution

by:
Niten Kumar earned 500 total points
ID: 41856313
Can you check if by chance the Hide from Exchange address lists is not checked for the particular mailbox under mailbox properties.

address-hidden.JPG
1
 

Author Closing Comment

by:ivolach
ID: 41856462
Great catch.
That was the problem.
1

Featured Post

Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
This article describes how to import an Outlook PST file to Office 365 using a third party product to avoid Microsoft's Azure command line tool, saving you time.
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question