Solved

Can't setup new profile in Outlook 2016 & Exchange 2010 offsite

Posted on 2016-10-23
3
95 Views
Last Modified: 2016-10-23
I am trying to create new profile in Outlook 2016 while I am off site.
When I enter the email xxx@domain.com the process comes back requesting a password.  to get past this stage I need to change user and enter domain\xxx  At this stage it finds the server and logs in OK (green checkmark) but when it goes to the third (and last) stage it comes back with an error message: ' This action cannot be completed.  The name cannot be matched to a name in address list'

I have run the MS remote connectivity test bot for active sync & outlook anywhere as well as Outlook connectivity.  Both came back OK with a warning about resolving the certificate to the top lever.
0
Comment
Question by:ivolach
3 Comments
 
LVL 6
ID: 41856307
Few things, is the autodiscover setup correctly? If it has a local DNS server, you may need to update that to autodiscover.outlook.com. That has happened to me a few times.

If you absolutely must set it up now, downgrade to 2013 and manually set it up.
0
 
LVL 6

Accepted Solution

by:
Niten Kumar earned 500 total points
ID: 41856313
Can you check if by chance the Hide from Exchange address lists is not checked for the particular mailbox under mailbox properties.

address-hidden.JPG
1
 

Author Closing Comment

by:ivolach
ID: 41856462
Great catch.
That was the problem.
1

Featured Post

NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question