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Can't setup new profile in Outlook 2016 & Exchange 2010 offsite

Posted on 2016-10-23
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Last Modified: 2016-10-23
I am trying to create new profile in Outlook 2016 while I am off site.
When I enter the email xxx@domain.com the process comes back requesting a password.  to get past this stage I need to change user and enter domain\xxx  At this stage it finds the server and logs in OK (green checkmark) but when it goes to the third (and last) stage it comes back with an error message: ' This action cannot be completed.  The name cannot be matched to a name in address list'

I have run the MS remote connectivity test bot for active sync & outlook anywhere as well as Outlook connectivity.  Both came back OK with a warning about resolving the certificate to the top lever.
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Question by:ivolach
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LVL 10
ID: 41856307
Few things, is the autodiscover setup correctly? If it has a local DNS server, you may need to update that to autodiscover.outlook.com. That has happened to me a few times.

If you absolutely must set it up now, downgrade to 2013 and manually set it up.
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Niten Kumar earned 2000 total points
ID: 41856313
Can you check if by chance the Hide from Exchange address lists is not checked for the particular mailbox under mailbox properties.

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Author Closing Comment

by:ivolach
ID: 41856462
Great catch.
That was the problem.
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