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Can't setup new profile in Outlook 2016 & Exchange 2010 offsite

I am trying to create new profile in Outlook 2016 while I am off site.
When I enter the email xxx@domain.com the process comes back requesting a password.  to get past this stage I need to change user and enter domain\xxx  At this stage it finds the server and logs in OK (green checkmark) but when it goes to the third (and last) stage it comes back with an error message: ' This action cannot be completed.  The name cannot be matched to a name in address list'

I have run the MS remote connectivity test bot for active sync & outlook anywhere as well as Outlook connectivity.  Both came back OK with a warning about resolving the certificate to the top lever.
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ivolach
Asked:
ivolach
1 Solution
 
Lisa Hendrickson "CallThatGirl"MS Outlook ExpertCommented:
Few things, is the autodiscover setup correctly? If it has a local DNS server, you may need to update that to autodiscover.outlook.com. That has happened to me a few times.

If you absolutely must set it up now, downgrade to 2013 and manually set it up.
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Niten KumarPrincipal Systems AdministratorCommented:
Can you check if by chance the Hide from Exchange address lists is not checked for the particular mailbox under mailbox properties.

address-hidden.JPG
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ivolachAuthor Commented:
Great catch.
That was the problem.
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