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trevor1940

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How to install Windows XP Driver

Hi
I'm attempting to  'Fix' a old Dell pc running Windows XP  for a blind person

I managed to get it going but I can't look at the original problem because neither the keyboard or mouse (Both USB) work under  widows

The New Hardware wizard pops up but I can't proceed

Prior to widows the keyboard is recognized  
Tried both in other PC and they work also tried swapping other  keyboard / mice

Any one know how to install the correct USB drivers?
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trevor1940

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Hi John

Getting the driver is no problem they are on the  Dell support site

Tried keyboard in each port with no luck

Current PC was provided by a charity some years ago I suspect this would be the source of a replacement
It looks like a hardware problem on that machine . See if it can be replaced.
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Might be that the upper or lower level filter driver info got corrupted. That blocks devices from working, as you described.

The following probably requires you go into Safe Mode to regain keyboard/mouse access.
Call RegEdit, navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\, then search for keyboard. If you find a UpperFilters or LowerFilters, export the corresponding key (using the context menu on it) into a file, and then delete the *Filter entry. You might loose keyboard control temporarily. If XP does not start installing by itself, start Device Manager and initiate a manual hardware scan (should be feasible with mouse only).
If that works, do the same with the mouse entries.
It might be necessary to remove the complete USB class, {36FC9E60-C465-11CF-8056-444553540000}.
You might also have to reboot, "as always" ;-).
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Safe mode failed to to enable mouse or keyboard access so can't do anything in windows

Which model and what was involved in "fixing" it?

Model DELL DC8M DDR 2 SDRAM 667mhz 2 X 1 GB sticks

Cleaned all the dust out reset memory & Graphics card this got it going
does it recognise an usb stick?
post a screenshot of device manager showing the usb

try to repair the OS : http://www.michaelstevenstech.com/XPrepairinstall.htm            Repair install  XP
does it recognise an usb stick?

NO


post a screenshot of device manager showing the usb

How? I have no mouse or keyboard access so can't do anything in windows
Remote Desktop or other remote access methods should still be able to control the machine - if in a network and enabled.
Other than that you will have to boot from e.g. DVD/CD, or connect the harddisk to a different machine, to gain access to the registry.
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Hi

BIOS settings are good I can use keyboard  here I can also boot into LINUX  both mouse + keyboard

Safe mode got to login screen and no further

No idea if Remote Desktop is enabled but I doubt it is

As @John Hurst mentioned the PC needs replacing
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@nobus
did you test yet with other USB - or PS/2 keyboard and mouse?
 Yes 4 Mice & 3 keyboards including an old dell
did you test on all ports with the usb stick?
Yes but only worked after LINUX loaded

what pc model is this?
DELL DC8M


I spoke to the charity whom, asked me to help & I volunteer for, they have said there is no budget  for upgrades or repairs

@MASQ Are ps2 boards still available in the UK?
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Found 1 on amazon

or 13 quid on ebay

I'm in Cambridgeshire
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@MASQ
service tag DXMFM3J
MOBO Sticker cn-okp561-70821-82J-A017
Optiplex 330

@nobus
Your probably right
Unfortunately I'm unsure what software he has on there I know there was "Reading" applications I can get data of but unsure of other settings like email ect. The user didn't know the password

I've come to the conclusion I'm flogging a dead horse  
Now I've got it going I'm going to return it to the user to see what they want to do
you can Always hook the drive to a working system - and backup his data
then the fresh install should be fine , you only have to look on his drive in  program folder what's there to find most
@nobus Will do! First I need to get hold of the user, which is proving elusive, to find out what they want to do I don't want the hassle of a rebuild if the PC will be scraped.
the Opti330 motherboard supports the serial extender port if you do proceed and want to use the cheaper PS2 board
Thanx Guys I think I'm going to close this until I get feed back from the user  
So who wants the points?

Tempted to just share equally
The good news is that's entirely your call :)

Let us know the outcome though in any event - it's useful if someone has a similar issue to give them some clues where to go.
Hi
I fixed this by luck rather than skill
The user had the original keyboard although it had keys missing enough worked to install a mouse and the switch to install a new keyboard
Thanks for the update.