trevor1940
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How to install Windows XP Driver
Hi
I'm attempting to 'Fix' a old Dell pc running Windows XP for a blind person
I managed to get it going but I can't look at the original problem because neither the keyboard or mouse (Both USB) work under widows
The New Hardware wizard pops up but I can't proceed
Prior to widows the keyboard is recognized
Tried both in other PC and they work also tried swapping other keyboard / mice
Any one know how to install the correct USB drivers?
I'm attempting to 'Fix' a old Dell pc running Windows XP for a blind person
I managed to get it going but I can't look at the original problem because neither the keyboard or mouse (Both USB) work under widows
The New Hardware wizard pops up but I can't proceed
Prior to widows the keyboard is recognized
Tried both in other PC and they work also tried swapping other keyboard / mice
Any one know how to install the correct USB drivers?
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It looks like a hardware problem on that machine . See if it can be replaced.
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Might be that the upper or lower level filter driver info got corrupted. That blocks devices from working, as you described.
The following probably requires you go into Safe Mode to regain keyboard/mouse access.
Call RegEdit, navigate to HKEY_LOCAL_MACHINE\SYSTEM\
If that works, do the same with the mouse entries.
It might be necessary to remove the complete USB class, {36FC9E60-C465-11CF-8056-4
You might also have to reboot, "as always" ;-).
The following probably requires you go into Safe Mode to regain keyboard/mouse access.
Call RegEdit, navigate to HKEY_LOCAL_MACHINE\SYSTEM\
If that works, do the same with the mouse entries.
It might be necessary to remove the complete USB class, {36FC9E60-C465-11CF-8056-4
You might also have to reboot, "as always" ;-).
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ASKER
Safe mode failed to to enable mouse or keyboard access so can't do anything in windows
Model DELL DC8M DDR 2 SDRAM 667mhz 2 X 1 GB sticks
Cleaned all the dust out reset memory & Graphics card this got it going
Which model and what was involved in "fixing" it?
Model DELL DC8M DDR 2 SDRAM 667mhz 2 X 1 GB sticks
Cleaned all the dust out reset memory & Graphics card this got it going
does it recognise an usb stick?
post a screenshot of device manager showing the usb
try to repair the OS : http://www.michaelstevenstech.com/XPrepairinstall.htm Repair install XP
post a screenshot of device manager showing the usb
try to repair the OS : http://www.michaelstevenstech.com/XPrepairinstall.htm Repair install XP
ASKER
does it recognise an usb stick?
NO
post a screenshot of device manager showing the usb
How? I have no mouse or keyboard access so can't do anything in windows
Remote Desktop or other remote access methods should still be able to control the machine - if in a network and enabled.
Other than that you will have to boot from e.g. DVD/CD, or connect the harddisk to a different machine, to gain access to the registry.
Other than that you will have to boot from e.g. DVD/CD, or connect the harddisk to a different machine, to gain access to the registry.
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ASKER
Hi
BIOS settings are good I can use keyboard here I can also boot into LINUX both mouse + keyboard
Safe mode got to login screen and no further
No idea if Remote Desktop is enabled but I doubt it is
As @John Hurst mentioned the PC needs replacing
BIOS settings are good I can use keyboard here I can also boot into LINUX both mouse + keyboard
Safe mode got to login screen and no further
No idea if Remote Desktop is enabled but I doubt it is
As @John Hurst mentioned the PC needs replacing
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@nobus
I spoke to the charity whom, asked me to help & I volunteer for, they have said there is no budget for upgrades or repairs
@MASQ Are ps2 boards still available in the UK?
did you test yet with other USB - or PS/2 keyboard and mouse?Yes 4 Mice & 3 keyboards including an old dell
did you test on all ports with the usb stick?Yes but only worked after LINUX loaded
what pc model is this?DELL DC8M
I spoke to the charity whom, asked me to help & I volunteer for, they have said there is no budget for upgrades or repairs
@MASQ Are ps2 boards still available in the UK?
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@MASQ
service tag DXMFM3J
MOBO Sticker cn-okp561-70821-82J-A017
Optiplex 330
@nobus
Your probably right
Unfortunately I'm unsure what software he has on there I know there was "Reading" applications I can get data of but unsure of other settings like email ect. The user didn't know the password
I've come to the conclusion I'm flogging a dead horse
Now I've got it going I'm going to return it to the user to see what they want to do
service tag DXMFM3J
MOBO Sticker cn-okp561-70821-82J-A017
Optiplex 330
@nobus
Your probably right
Unfortunately I'm unsure what software he has on there I know there was "Reading" applications I can get data of but unsure of other settings like email ect. The user didn't know the password
I've come to the conclusion I'm flogging a dead horse
Now I've got it going I'm going to return it to the user to see what they want to do
you can Always hook the drive to a working system - and backup his data
then the fresh install should be fine , you only have to look on his drive in program folder what's there to find most
then the fresh install should be fine , you only have to look on his drive in program folder what's there to find most
ASKER
@nobus Will do! First I need to get hold of the user, which is proving elusive, to find out what they want to do I don't want the hassle of a rebuild if the PC will be scraped.
the Opti330 motherboard supports the serial extender port if you do proceed and want to use the cheaper PS2 board
ASKER
Thanx Guys I think I'm going to close this until I get feed back from the user
So who wants the points?
Tempted to just share equally
So who wants the points?
Tempted to just share equally
The good news is that's entirely your call :)
Let us know the outcome though in any event - it's useful if someone has a similar issue to give them some clues where to go.
Let us know the outcome though in any event - it's useful if someone has a similar issue to give them some clues where to go.
ASKER
Hi
I fixed this by luck rather than skill
The user had the original keyboard although it had keys missing enough worked to install a mouse and the switch to install a new keyboard
I fixed this by luck rather than skill
The user had the original keyboard although it had keys missing enough worked to install a mouse and the switch to install a new keyboard
Thanks for the update.
ASKER
Getting the driver is no problem they are on the Dell support site
Tried keyboard in each port with no luck
Current PC was provided by a charity some years ago I suspect this would be the source of a replacement