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Solved
How to install Windows XP Driver
Posted on 2016-10-24
Hi
I'm attempting to 'Fix' a old Dell pc running Windows XP for a blind person
I managed to get it going but I can't look at the original problem because neither the keyboard or mouse (Both USB) work under widows
The New Hardware wizard pops up but I can't proceed
Prior to widows the keyboard is recognized
Tried both in other PC and they work also tried swapping other keyboard / mice
Any one know how to install the correct USB drivers?
I'm attempting to 'Fix' a old Dell pc running Windows XP for a blind person
I managed to get it going but I can't look at the original problem because neither the keyboard or mouse (Both USB) work under widows
The New Hardware wizard pops up but I can't proceed
Prior to widows the keyboard is recognized
Tried both in other PC and they work also tried swapping other keyboard / mice
Any one know how to install the correct USB drivers?
[X]
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28 Comments
Active today
Does the Dell support site have any drivers? Even XP usually did not need USB drivers.
Can you try a different USB port for the Keyboard to get started?
Even though the person has a disability, XP is still dead. Can the person consider a newer machine? Newer operating systems have better ease of access.
Can you try a different USB port for the Keyboard to get started?
Even though the person has a disability, XP is still dead. Can the person consider a newer machine? Newer operating systems have better ease of access.
Active 1 day ago
Hi John
Getting the driver is no problem they are on the Dell support site
Tried keyboard in each port with no luck
Current PC was provided by a charity some years ago I suspect this would be the source of a replacement
Getting the driver is no problem they are on the Dell support site
Tried keyboard in each port with no luck
Current PC was provided by a charity some years ago I suspect this would be the source of a replacement
Do you have all service packs installed for Windows XP?
or try to re-install the mouse software as explained here (https://support.microsoft.com/en-us/kb/223256):
1. Click Start, click Run, type appwiz.cpl, and then click OK.
2.On the list of installed programs, select Microsoft IntelliPoint, and then click Add/Remove.
3.Follow the instructions to remove the software.
4.Delete the folder where the software was installed.
5.Download and then reinstall the software. To do this, visit the following Microsoft Web site:
http://www.microsoft.com/hardware/download/download.aspx?category=MK
or try to re-install the mouse software as explained here (https://support.microsoft.com/en-us/kb/223256):
1. Click Start, click Run, type appwiz.cpl, and then click OK.
2.On the list of installed programs, select Microsoft IntelliPoint, and then click Add/Remove.
3.Follow the instructions to remove the software.
4.Delete the folder where the software was installed.
5.Download and then reinstall the software. To do this, visit the following Microsoft Web site:
http://www.microsoft.com/hardware/download/download.aspx?category=MK
Active today
Might be that the upper or lower level filter driver info got corrupted. That blocks devices from working, as you described.
The following probably requires you go into Safe Mode to regain keyboard/mouse access.
Call RegEdit, navigate to HKEY_LOCAL_MACHINE\SYSTEM\
If that works, do the same with the mouse entries.
It might be necessary to remove the complete USB class, {36FC9E60-C465-11CF-8056-4
You might also have to reboot, "as always" ;-).
The following probably requires you go into Safe Mode to regain keyboard/mouse access.
Call RegEdit, navigate to HKEY_LOCAL_MACHINE\SYSTEM\
If that works, do the same with the mouse entries.
It might be necessary to remove the complete USB class, {36FC9E60-C465-11CF-8056-4
You might also have to reboot, "as always" ;-).
Active 1 day ago
Safe mode failed to to enable mouse or keyboard access so can't do anything in windows
Model DELL DC8M DDR 2 SDRAM 667mhz 2 X 1 GB sticks
Cleaned all the dust out reset memory & Graphics card this got it going
Which model and what was involved in "fixing" it?
Model DELL DC8M DDR 2 SDRAM 667mhz 2 X 1 GB sticks
Cleaned all the dust out reset memory & Graphics card this got it going
Active today
does it recognise an usb stick?
post a screenshot of device manager showing the usb
try to repair the OS : http://www.michaelstevenstech.com/XPrepairinstall.htm Repair install XP
post a screenshot of device manager showing the usb
try to repair the OS : http://www.michaelstevenstech.com/XPrepairinstall.htm Repair install XP
Active 1 day ago
does it recognise an usb stick?
NO
post a screenshot of device manager showing the usb
How? I have no mouse or keyboard access so can't do anything in windows
Active today
Remote Desktop or other remote access methods should still be able to control the machine - if in a network and enabled.
Other than that you will have to boot from e.g. DVD/CD, or connect the harddisk to a different machine, to gain access to the registry.
Other than that you will have to boot from e.g. DVD/CD, or connect the harddisk to a different machine, to gain access to the registry.
Active today
Might be worth spending a few $$ on a PCI expansion board with PS2 connectors provided your machine has a case format that will allow this, as ps2 mouse/keyboard will bypass the USB issue and if this is a software/driver issue you can then repair/reinstall.
The lack of any USB device recognition is slightly worrying in that there could be a hardware issue.
A good way to exclude Windows from the list of causes would be to boot to a live Linux CD.
Another possibility is that the machine was powered down for long enough that the CMOS settings were lost and reset to defaults and it might be possible to re-enable Legacy USB in the system BIOS (assuming mouse is recognised in the BIOS environment).
The lack of any USB device recognition is slightly worrying in that there could be a hardware issue.
A good way to exclude Windows from the list of causes would be to boot to a live Linux CD.
Another possibility is that the machine was powered down for long enough that the CMOS settings were lost and reset to defaults and it might be possible to re-enable Legacy USB in the system BIOS (assuming mouse is recognised in the BIOS environment).
Active 1 day ago
Hi
BIOS settings are good I can use keyboard here I can also boot into LINUX both mouse + keyboard
Safe mode got to login screen and no further
No idea if Remote Desktop is enabled but I doubt it is
As @John Hurst mentioned the PC needs replacing
BIOS settings are good I can use keyboard here I can also boot into LINUX both mouse + keyboard
Safe mode got to login screen and no further
No idea if Remote Desktop is enabled but I doubt it is
As @John Hurst mentioned the PC needs replacing
Active today
Linux clearly points to the Windows installation being the culprit.
A repair/reinstall where the mouse & kb aren't currently recognised has a high risk of reproducing the situation.
Personally I'm convinced your machine would respond to a PS2 board to get you past the issue, repair and then get USB mouse & kb recognised as I did this multiple times when XP was mainstream but it depends entirely on how much money you want to throw at keeping it working.
A repair/reinstall where the mouse & kb aren't currently recognised has a high risk of reproducing the situation.
Personally I'm convinced your machine would respond to a PS2 board to get you past the issue, repair and then get USB mouse & kb recognised as I did this multiple times when XP was mainstream but it depends entirely on how much money you want to throw at keeping it working.
Active today
did you test yet with other USB - or PS/2 keyboard and mouse?
did you test on all ports with the usb stick?
what pc model is this?
did you test on all ports with the usb stick?
what pc model is this?
Active 1 day ago
@nobus
I spoke to the charity whom, asked me to help & I volunteer for, they have said there is no budget for upgrades or repairs
@MASQ Are ps2 boards still available in the UK?
did you test yet with other USB - or PS/2 keyboard and mouse?Yes 4 Mice & 3 keyboards including an old dell
did you test on all ports with the usb stick?Yes but only worked after LINUX loaded
what pc model is this?DELL DC8M
I spoke to the charity whom, asked me to help & I volunteer for, they have said there is no budget for upgrades or repairs
@MASQ Are ps2 boards still available in the UK?
Active today
Yes but would probably need to pick up used, Maybe a couple of quid or depending how far away you are happy to loan, it's not like I use mine much!
Active today
Can you post the service tag?
This should be your cheapest option:
http://www.ebay.co.uk/itm/Dell-Optiplex-Full-Hight-Serial-Port-PS2-Addon-Bracket-Panel-Y9003-0Y9003-/361469880964
But it relies on you having the add-on connector on your motherboard, that's most of the Dell Dimensions and the older Optiplexes (GX620 745 755 760 etc) otherwise it's the PCI board (I had no idea people would pay that! :))
I suspect you have a F8098 mainboard but the Service Tag will tell us for sure.
Unfortunately the DC8M Tower spec covered a whole range of builds.
This should be your cheapest option:
http://www.ebay.co.uk/itm/Dell-Optiplex-Full-Hight-Serial-Port-PS2-Addon-Bracket-Panel-Y9003-0Y9003-/361469880964
But it relies on you having the add-on connector on your motherboard, that's most of the Dell Dimensions and the older Optiplexes (GX620 745 755 760 etc) otherwise it's the PCI board (I had no idea people would pay that! :))
I suspect you have a F8098 mainboard but the Service Tag will tell us for sure.
Unfortunately the DC8M Tower spec covered a whole range of builds.
Active 1 day ago
@MASQ
service tag DXMFM3J
MOBO Sticker cn-okp561-70821-82J-A017
Optiplex 330
@nobus
Your probably right
Unfortunately I'm unsure what software he has on there I know there was "Reading" applications I can get data of but unsure of other settings like email ect. The user didn't know the password
I've come to the conclusion I'm flogging a dead horse
Now I've got it going I'm going to return it to the user to see what they want to do
service tag DXMFM3J
MOBO Sticker cn-okp561-70821-82J-A017
Optiplex 330
@nobus
Your probably right
Unfortunately I'm unsure what software he has on there I know there was "Reading" applications I can get data of but unsure of other settings like email ect. The user didn't know the password
I've come to the conclusion I'm flogging a dead horse
Now I've got it going I'm going to return it to the user to see what they want to do
Active today
you can Always hook the drive to a working system - and backup his data
then the fresh install should be fine , you only have to look on his drive in program folder what's there to find most
then the fresh install should be fine , you only have to look on his drive in program folder what's there to find most
Active 1 day ago
@nobus Will do! First I need to get hold of the user, which is proving elusive, to find out what they want to do I don't want the hassle of a rebuild if the PC will be scraped.
Active today
the Opti330 motherboard supports the serial extender port if you do proceed and want to use the cheaper PS2 board
Active 1 day ago
Thanx Guys I think I'm going to close this until I get feed back from the user
So who wants the points?
Tempted to just share equally
So who wants the points?
Tempted to just share equally
Active today
The good news is that's entirely your call :)
Let us know the outcome though in any event - it's useful if someone has a similar issue to give them some clues where to go.
Let us know the outcome though in any event - it's useful if someone has a similar issue to give them some clues where to go.
Active 1 day ago
Hi
I fixed this by luck rather than skill
The user had the original keyboard although it had keys missing enough worked to install a mouse and the switch to install a new keyboard
I fixed this by luck rather than skill
The user had the original keyboard although it had keys missing enough worked to install a mouse and the switch to install a new keyboard
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