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Temperamental Sharepoint

Posted on 2016-10-24
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Last Modified: 2016-11-15
Hi Experts,

I've got a customer running SBS 2011 using sharepoint on it which is playing around.

Some users are saying their changes and uploads aren't saving. They can see this when another user has gone to access the file and it's months out of date.

They all access it the same way - internal internet page with the sharepoint. All hosted from the SBS server. If it was an issue with a Microsoft OneDrive for Business-esque sync failures with a sync client that would make sense, however the users are adamant that the only way they are accessing it is through the web.

I have also checked and there isn't another phantom Sharepoint DB spun up under the same web address so a bit stumped on this.

Also by no means a sharepoint expert so I apologise if I don't understand the answers immediately.

Thanks
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Question by:unrealone1
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Walter Curtis earned 500 total points (awarded by participants)
ID: 41857629
Couple of points - Computers are machines and can't be temperamental, even if it seems like it sometimes.  :-)

Also, users unintentionally don't know exactly what they are doing. For example, they may think they are uploading to SharePoint but they are really going to a network drive. It all seems the same to them.

The point is, check independently, using your account as much as possible, then decide how to proceed.

Good luck...
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by:unrealone1
ID: 41862666
They are all drinking from the same pond which is the confusing bit.

The only thing I can is as you said above they're not right and they are saving it to different places.

Is it possible that some computers are connecting to a cached version of some sort of the site.

It's only really on one set of files so I wouldn't imagine that the entire database is having issues.

Anyone else got any thoughts?

Thanks
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Expert Comment

by:Walter Curtis
ID: 41887600
Solution offered is accurate and correct.
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