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Need help with Win10 Build 1607 destroying 3 monitor setup

Posted on 2016-10-24
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Last Modified: 2016-10-31
I am running an HP Pavilion Elite HPE-410Y desktop that has been upgraded to Win10.  From Win7 through Win10 Build 1511, it runs fine with both an Nvidia GeForce 210 and an Nvidia GeForce GT710 video card running 3 monitors for an Emergency Operations Center that needs Radar, Chat and Radio open at the same time on different screens.  I have had to restore to an image that had Build 1511 twice now, and since it is Home edition, I cannot seem to force 1607 to not load and really do not want to as a fix as I would prefer to keep the security up-to-date.  I have a few more configuration details below, but am desperate for help.  I have tried uninstalling and reinstalling the video cards, reloading the drivers from Nvidia, and no luck so far...

Processor:  AMD PhenomII x6 1045T
Computer:  ACPI x64 Based
Memory:  8GB
Hard Drive:  500GB (not much on it)
On Board video disabled.

Thank you!
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Question by:TechnologyDoctor
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13 Comments
 
LVL 93

Expert Comment

by:John Hurst
ID: 41857342
The Anniversary Update enforces driver standards and it may be that the card in the Windows 7 machine does not have a signed driver for the Anniversary update.

You need to contact Nvidia Support and ask them for a resolution
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LVL 54

Expert Comment

by:McKnife
ID: 41857409
The 1607 upgrade will not mess with current drivers when installed as an upgrade. Only when you install 1607 clean, it will no longer accept all drivers.

Please describe your problem in detail and add screenshots of your display setup (enter "display" into the start-search).
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Author Comment

by:TechnologyDoctor
ID: 41857412
Nvidia has just indicated that they will not provide support for the GeForce 210!  Any ideas?
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LVL 93

Expert Comment

by:John Hurst
ID: 41857417
Can you get a new card for the machine?  That is your only next step.
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LVL 54

Expert Comment

by:McKnife
ID: 41857418
We run the Geforce 210 on win10 x64 without problems and they offer a driver explicitely for win10. What do you mean "no support"?
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Author Comment

by:TechnologyDoctor
ID: 41857527
For McKnife, the move from 1511 to 1607 is being handled strictly by Windows update function and is completely an upgrade, not a clean install and it is definitely messing up the drivers.  Unable to provide screen shots at this time as machine is currently restoring to the 1511 system image.  Will post screen shots when machine is back up.
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Author Comment

by:TechnologyDoctor
ID: 41857530
For McKnife, while on chat with Nvidia tech support, I was informed that the 210 was an older card and they would not be providing updated signed drivers for 1607.
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LVL 54

Expert Comment

by:McKnife
ID: 41857534
Look, "messing up the drivers" would mean to manipulate their files - this is not the case. The end result however, depends on how these drivers work togther with the OS - and that can be different on 1607, of course. I just told you hat what John wrote about drivers is not the case when you upgrade, but can be the case when you install clean.
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Author Comment

by:TechnologyDoctor
ID: 41857535
For John Hurst, as soon as restore is completed, I will power off machine and determine slot requirements for a different card.  Any suggestions on something that will work with a GT710 so that we can have the 3 monitor set up?
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Author Comment

by:TechnologyDoctor
ID: 41857547
Under build 1511, everything works fine.  Upon Windows Update forced UPGRADE to 1607, device manager reports that both the 210 and GT710 cards are not working properly due to unsigned drivers.  HOWEVER, when I attempt to load latest drivers from Nvidia web site, I get an error message that the drivers are not signed and the install fails.  When I attempt to update drivers using the Search feature, I get the message that the latest drivers are installed.  Obviously the drivers are not compatible with the 1607 build and Nvidia does not care.
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LVL 54

Expert Comment

by:McKnife
ID: 41857560
Hm, just 3 days back, I upgraded the driver for Geforce 210 on win1607 without problems. Right from the nvidia download site.
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Accepted Solution

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TechnologyDoctor earned 0 total points
ID: 41860967
Removed GeForce 210 and then rebooted and 1607 build installed itself.  With updated signed drivers from Microsoft, GeForce GT710 supports all 3 monitors.  Would not do this prior to 1607 build....
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Author Closing Comment

by:TechnologyDoctor
ID: 41866614
Stumbled upon this solution as a what the heck, nothing to lose option.
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