Solved

Windows 10 hangs on boot

Posted on 2016-10-24
6
68 Views
Last Modified: 2016-10-27
I have a slightly older Lenovo laptop (about 4 years old) that is running Windows 10.  When I went to shut down last night there was a long update that initiated.  When I woke up this morning the screen was black with the mouse cursor and the spinning dots that indicate Windows is "thinking".   Since it had been doing the update for almost 10 hours, I figured it was stuck, so I manually turned it off.  When I turned it back on I got the Windows logo, followed by the same black screen with the mouse cursor and spinning dots.  Please help me understand what this means and what I can do about it.

Thanks,

Phil
0
Comment
Question by:philsimmons
  • 4
6 Comments
 
LVL 54

Accepted Solution

by:
McKnife earned 500 total points
ID: 41857478
Let me know if anything happens when you press shift together with F10 (when at the spinning dots). I guess nothing will happen, but if a command line opens, please launch the following commands
notepad C:\$Windows.~BT\Sources\panther\setupact.log
notepad C:\$Windows.~BT\Sources\panther\setuperr.log

Open in new window

(If you are unable to type ~, just use the tab key for autocompletion after typing c:\$windows)
0
 
LVL 54

Expert Comment

by:McKnife
ID: 41858285
Solved? How?
0
 

Author Comment

by:philsimmons
ID: 41858740
Actually, the Shift-F10 didn't work, but in doing it I noticed the blue Thinkpad button.  I tried hitting it during boot-up, and that enabled me to bypass the problem.  Thanks.
0
Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

 
LVL 54

Expert Comment

by:McKnife
ID: 41858803
Fine. Next time please close by selecting your own answer :)
0
 

Expert Comment

by:Jake Mikek
ID: 41862419
I have the same problem, only on a desktop, about 3 years old. Shift F10 did not work for me. Any other suggestions?
0
 
LVL 54

Expert Comment

by:McKnife
ID: 41862432
You can try and simply turn it off (press the power button for 5 secs). Then restart it and, if no change, repeat it three times. See if that changes the behavior.
0

Featured Post

Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Ever wondered why Windows 8 and 10 don't seem to accept your GPO-based software deployment while Windows 7 does? Read on.
If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
Windows 10 is mostly good. However the one thing that annoys me is how many clicks you have to do to dial a VPN connection. You have to go to settings from the start menu, (2 clicks), Network and Internet (1 click), Click VPN (another click) then fi…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question