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Windows 10 hangs on boot

Posted on 2016-10-24
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Last Modified: 2016-10-27
I have a slightly older Lenovo laptop (about 4 years old) that is running Windows 10.  When I went to shut down last night there was a long update that initiated.  When I woke up this morning the screen was black with the mouse cursor and the spinning dots that indicate Windows is "thinking".   Since it had been doing the update for almost 10 hours, I figured it was stuck, so I manually turned it off.  When I turned it back on I got the Windows logo, followed by the same black screen with the mouse cursor and spinning dots.  Please help me understand what this means and what I can do about it.

Thanks,

Phil
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Question by:philsimmons
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6 Comments
 
LVL 56

Accepted Solution

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McKnife earned 2000 total points
ID: 41857478
Let me know if anything happens when you press shift together with F10 (when at the spinning dots). I guess nothing will happen, but if a command line opens, please launch the following commands
notepad C:\$Windows.~BT\Sources\panther\setupact.log
notepad C:\$Windows.~BT\Sources\panther\setuperr.log

Open in new window

(If you are unable to type ~, just use the tab key for autocompletion after typing c:\$windows)
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LVL 56

Expert Comment

by:McKnife
ID: 41858285
Solved? How?
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Author Comment

by:philsimmons
ID: 41858740
Actually, the Shift-F10 didn't work, but in doing it I noticed the blue Thinkpad button.  I tried hitting it during boot-up, and that enabled me to bypass the problem.  Thanks.
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LVL 56

Expert Comment

by:McKnife
ID: 41858803
Fine. Next time please close by selecting your own answer :)
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Expert Comment

by:Jake Mikek
ID: 41862419
I have the same problem, only on a desktop, about 3 years old. Shift F10 did not work for me. Any other suggestions?
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LVL 56

Expert Comment

by:McKnife
ID: 41862432
You can try and simply turn it off (press the power button for 5 secs). Then restart it and, if no change, repeat it three times. See if that changes the behavior.
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