GMartin
asked on
how can I resolve popup issues with Microsoft Edge?
Hello and Good Evening Everyone,
I am having popup issues with Microsoft Edge. For instance, each time I attempt to load the Middle Tennessee State University home page, the following happens: I get a message at the bottom of the screen indicating Microsoft Edge blocked a pop-up from *.mtsu.edu. If I attempt to select anything from their home page, an unknown window appears with the title of Windows 10 PC Repair with an option to download this utility. Suspecting that this is actually malware, I naturally have not downloaded the utility. Of technical interest, Google Chrome loads mtsu.edu without any popups or error messages. The issues are only going on with Microsoft Edge.
In closing, I look forward to reviewing any suggestions for resolving the pop-up issues surround Microsoft Edge. Thank you in advance for any attention given to this question.
George
I am having popup issues with Microsoft Edge. For instance, each time I attempt to load the Middle Tennessee State University home page, the following happens: I get a message at the bottom of the screen indicating Microsoft Edge blocked a pop-up from *.mtsu.edu. If I attempt to select anything from their home page, an unknown window appears with the title of Windows 10 PC Repair with an option to download this utility. Suspecting that this is actually malware, I naturally have not downloaded the utility. Of technical interest, Google Chrome loads mtsu.edu without any popups or error messages. The issues are only going on with Microsoft Edge.
In closing, I look forward to reviewing any suggestions for resolving the pop-up issues surround Microsoft Edge. Thank you in advance for any attention given to this question.
George
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Sorry, I skimmed over your text too quickly; I see now there's no issue in Chrome
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
I wonder if you have an infection on your PC? If so, it's beyond my expertise to help you through the process of removing it, but other experts on here may be able to help.
the site doesn't have any popups in the code that I was able to view
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Hi Everyone,
The problem with the pop-ups are noticed within Microsoft Edge on my own personal laptop. Perhaps I can reset Microsoft Edge back to its original defaults setting to correct this issue. However, I am not sure about the steps necessary to accomplish this goal.
George
The problem with the pop-ups are noticed within Microsoft Edge on my own personal laptop. Perhaps I can reset Microsoft Edge back to its original defaults setting to correct this issue. However, I am not sure about the steps necessary to accomplish this goal.
George
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Hello and Good Afternoon Everyone,
I am happy to say this issue is resolved. Malware was the cause for the popups noted within Microsoft Edge. This issue was resolved by using the following methods: First, CCleaner was used to clean up miscellaneous files which were no longer needed. Secondly, the latest version of Malwarebytes was executed. The scan from Malwarebytes did identity a few threats on the laptop and successfully removed them upon reboot of the system. Finally, Avast was run on the laptop. Results of its analysis did result in the identification of some Trojan viruses and removed them as well. Avast provided the option of correcting malicious threats within the browsers which was certainly instrumental in correcting the popup problems noted earlier.
Thanks again everyone for your help.
George
I am happy to say this issue is resolved. Malware was the cause for the popups noted within Microsoft Edge. This issue was resolved by using the following methods: First, CCleaner was used to clean up miscellaneous files which were no longer needed. Secondly, the latest version of Malwarebytes was executed. The scan from Malwarebytes did identity a few threats on the laptop and successfully removed them upon reboot of the system. Finally, Avast was run on the laptop. Results of its analysis did result in the identification of some Trojan viruses and removed them as well. Avast provided the option of correcting malicious threats within the browsers which was certainly instrumental in correcting the popup problems noted earlier.
Thanks again everyone for your help.
George