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Microsoft scam computer

A moron friend of mine paid $300 for the scam about computer is infected.  I told him  to cancel the payment and unplug the computer.  He gave them access to the computer

Is he at any risk?
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J.R. Sitman
Asked:
J.R. Sitman
7 Solutions
 
Joe Winograd, Fellow&MVEDeveloperCommented:
> Is he at any risk?

In a word — YES! There's no telling what they did to his computer when he gave them access to it. Does he have his files backed up anywhere?
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*** Hopeleonie ***IT ManagerCommented:
If he has a backup reinstall / restore the computer.
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Dr. KlahnPrincipal Software EngineerCommented:
That computer can not be trusted again for any purpose.  It will be necessary to erase the hard drive and reload Windows from scratch.
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David Johnson, CD, MVPOwnerCommented:
Let your friend know that the IRS (if you are an American) or the CRA (If you are a Canadian) is issuing a warrant for his arrest and he is being given this last ditch attempt to pay his outstanding tax bill by purchasing pre-paid credit cards and informing the person on the phone of the CC details.. If not he will be arrested within the hour..

Just one of many scams that are going around.  The CRA recently closed down a call center in India and have made many arrests

Restore from backup or flatten the machine and rebuild also change all passwords
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btanExec ConsultantCommented:
His machine is no longer trusted. Isolate the machine from any internet, change all his login credential (priority for those ebanking and online transaction) and password (go for 2FA for online). Rebuild the machine. Report the scam to Microsoft and also contact the bank that there is a scam transaction (they may still be able to withhold)
https://www.microsoft.com/en-us/reportascam/
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Mal OsborneAlpha GeekCommented:
Yes, there is a risk.

Having said that, these guys have already got $300. Usually, that is what this type of scammer is after, they do not tend to plant Malware or anything.

If this is a home machine, and the guy does not care too much about any data he has, it may be OK to take the risk. If he has confidential information, or does banking, or runs a business, then it would be prudent to blow everything away and start again.
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bbaoIT ConsultantCommented:
agreed with all experts above.

what i am thinking are, why people could be so vulnerable to this kind of simple scam and keen to pay so much for something not existing at all? why could they be controlled in such an easy way? what are the common characteristics for those vulnerable people?
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rindiCommented:
Besides doing a clean installation as has been mentioned, change all passwords (email, cloud, user accounts etc.). If you had any banking and credit card info stored on the PC, get in touch with those institutions to cancel those cards or accounts and send you new ones. I'd also change the email addresses. If a phone number of the scammers is known, or also the payment address, get that info to the law enforcement agencies.
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Sudeep SharmaTechnical DesignerCommented:
Well if they said that you machine is infected then most likely they would have tried cleaning the system using some tools or application and also might have installed some AV product for which you might have been charged.

If you have made the payment using the Credit Card, claim the credit by calling your Credit Card company. Then as suggested above, clean wipe and re-install.

Take backup of your document/images/videos/favorites and other software license, if you don't have license keys of those software before wiping it out.

Sudeep
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J.R. SitmanIT DirectorAuthor Commented:
Thanks to everyone.   I'll have him bring it to me to rebuild it
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