?
Solved

Outlook contact group sometimes changes when switching between PCs

Posted on 2016-10-25
2
Medium Priority
?
136 Views
Last Modified: 2016-10-31
This user has 3 PCs involved in this issue. They are each at a different site.
PC 'A' is running Outlook 2010.
PC's 'B and 'C' are running Outlook 2013.

The issue is with one of the contact groups the user has created. There are 5 people in this group.
The expected behaviour is that once the group is created, it will be visible on all 3 PCs. This does work.

The issue is that, sometimes, when the user is on PC 'B' or PC 'C', the contact group will change. It will be missing people, usually only one will be left. This never happens on PC 'A'.
I took a look at the details of each contact and noticed one had an incorrect email, I fixed that hoping it would stop the issue.

It has occurred once again since that change, so it didn't help.
My first thought is that it has something to do with the different versions of Outlook installed but am not sure what to do or check based on that.
0
Comment
Question by:SeeDk
2 Comments
 
LVL 18

Accepted Solution

by:
xtermie earned 2000 total points
ID: 41859897
This article may give you some insight as it looks like sync issues in regards to your address book.
https://support.microsoft.com/en-us/kb/2429946
0
 

Author Comment

by:SeeDk
ID: 41860241
Thanks, I went through and checked each item on the list.
Everything was fine except Cached Exchange Mode was not enabled on PC 'C'.
The PC is always connected to Exchange so it shouldn't need it in theory but I've enabled it per the article.
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
There can be many situations demanding the conversion of Outlook OST files to PST format and as such, there is no shortage of automated tools to perform this conversion. However, what makes Stellar OST to PST converter stand above the rest? Let us e…
The viewer will learn how to successfully download and install the SARDU utility on Windows 8, without downloading adware.
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Suggested Courses

569 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question