Outlook won't display email details

Posted on 2016-10-25
Last Modified: 2016-10-27
I have a single user that all the details of his Outlook Inbox has gone blank for a time period. His Inbox shows that he has 75 unread emails, but only emails for today show the details. All other emails just show up as a blank line. See the attached screenshot.

When I have him connect to OWA, all of the email details are shown.

So it appears to be an Outlook problem. I have cleared filters and checked the Auto Archive settings, but that doesn't appear to be the problem.

Any help?

Question by:yonbret
  • 3
LVL 93

Accepted Solution

John Hurst earned 500 total points
ID: 41859476
Try repairing Office from Control Panel, Programs and Features. Also try making a new Outlook Profile (means remaking the Outlook Account.

Expert Comment

ID: 41859609
Might be filters - you can check for them or reset view.
You might find running outlook.exe /resetnavpane works too

Author Closing Comment

ID: 41862815
Had to rebuild the profile. Nothing else worked.
LVL 93

Expert Comment

by:John Hurst
ID: 41862962
Thank you for the update and I was happy to help you resolve this.
LVL 93

Expert Comment

by:John Hurst
ID: 41862992
I looked at Stellar PST Repair (which I have a license for) and the PST tool does not support command line either

Featured Post

VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

825 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question