Outlook won't display email details

Posted on 2016-10-25
Last Modified: 2016-10-27
I have a single user that all the details of his Outlook Inbox has gone blank for a time period. His Inbox shows that he has 75 unread emails, but only emails for today show the details. All other emails just show up as a blank line. See the attached screenshot.

When I have him connect to OWA, all of the email details are shown.

So it appears to be an Outlook problem. I have cleared filters and checked the Auto Archive settings, but that doesn't appear to be the problem.

Any help?

Question by:yonbret
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LVL 95

Accepted Solution

John Hurst earned 500 total points
ID: 41859476
Try repairing Office from Control Panel, Programs and Features. Also try making a new Outlook Profile (means remaking the Outlook Account.

Expert Comment

ID: 41859609
Might be filters - you can check for them or reset view.
You might find running outlook.exe /resetnavpane works too

Author Closing Comment

ID: 41862815
Had to rebuild the profile. Nothing else worked.
LVL 95

Expert Comment

by:John Hurst
ID: 41862962
Thank you for the update and I was happy to help you resolve this.
LVL 95

Expert Comment

by:John Hurst
ID: 41862992
I looked at Stellar PST Repair (which I have a license for) and the PST tool does not support command line either

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