Solved

Pop up error related to internet explorer

Posted on 2016-10-25
5
56 Views
Last Modified: 2016-10-31
Hi Folks:

     I have a client which is getting the following message every few minutes under WIndows 7 Pro:

  There was a problem starting "c:\users\dan\appdata\roaming\Microsoft\ internet explorer\rdrlreg.dll"

   Google searches show nothing  with respect to "rdrlreg.dll"

    Tried resetting internet explore to defaults as per microsoft instructions but this pop up still keeps happening about every 2 minutes. Even after a reboot with no use of IE this message still comes up. Malwarebytes and Norman have been run and a few things fixed, but this issue remains. Anyone have any ideas as to what this is related to?

Best regards, Dave Melnyk
0
Comment
Question by:d_melnyk
5 Comments
 
LVL 24

Accepted Solution

by:
Dr. Klahn earned 400 total points
ID: 41859540
I would have to say that the system is infested with something.  So far as I know there should not be executable DLLs under an individual's profile folder.

Have you installed Microsoft Autoruns on the system to look for suspicious startups?
0
 
LVL 3

Expert Comment

by:biaselectronics
ID: 41859607
I would download and run combofix: http://www.bleepingcomputer.com/download/combofix/ then scan with Malwarebytes free version: https://www.malwarebytes.com/
0
 
LVL 62

Assisted Solution

by:☠ MASQ ☠
☠ MASQ ☠ earned 100 total points
ID: 41859778
It's a reference to a URL Search Hook that was malware installed.  Since you've got anti-malware tools the actual randomly named .dll file has been quarantined/deleted but the reference in the system registry remains so when IE is launched it tries to run the file, discovers it's no longer there and warns you in case the file was actually useful that it's not been loaded.

Open up your registry using regedit32.exe and use the find option to find the location of rdrlreg.dll, delete just keys referencing it .  If you're worried about messing directly with the registry you can use Trend Micro HijackThis which should list an entry for the "R3 - URLSearchHook" and should show the same path but "File not found", you can delete the registry entry from there (and it will back up your changes).

It sounds like a "MySearchBar" type reference and probably got installed as a bundled package from a download.
1
 

Author Comment

by:d_melnyk
ID: 41861017
Thanks for all the comments... will be trying to resolve this for the client on Friday as I am tied up with other matters until then ... will let you all know how it turns out.
0
 

Author Closing Comment

by:d_melnyk
ID: 41867415
Thanks to all who replied in such a timely manner.
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
What are the best tools to troubleshoot group policy ? 2 32
please tell me windows 1-10 7 60
Syntax error 9 45
Get SMB version on Windows 7 3 0
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now