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Exchange 2010 - MailBox Issue

Posted on 2016-10-26
Medium Priority
Last Modified: 2016-11-15
Dears Support,

We are using Exchange 2010, one user mailbox was corrupted and outlook show disconnected, can't create new profile as well, so what i did i disable that user mailbox and create new mail with same email id. then i create new profile to that user it's working and i took old PST backup.

Now the issue: Locally if any one send an email to that user they are getting bounce back email, if the choose the email address from address book or type the email the result is same, but he can send emails to all users and if you reply that email its working.

Could you please give me a solution how ti fix this issue and how to update the address book to the new mailbox.

Question by:Ram Kumar Chellam
  • 4
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Author Comment

by:Ram Kumar Chellam
ID: 41860033
Error Message: 'IMCEAEX-_O=mydomain_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=RECIPIENTS_CN=*****@mydomain.com'
#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##
LVL 10

Assisted Solution

by:Muhammad Mulla
Muhammad Mulla earned 1000 total points (awarded by participants)
ID: 41860063
I think the first questions that come to my mind are:

Are external emails coming through to the user?
When did you disconnect the old mailbox?
Has cleanup been run on the mailbox database since then?
Has the GAL been updated since then?

Author Comment

by:Ram Kumar Chellam
ID: 41860077
yes external emails are coming to him
i discounted on monday around 10 am and created new one with same mail id on after 5mins
i have enable the db maintenance only
GAL i did the update Manual
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LVL 44

Expert Comment

ID: 41860255
Solution is very easy. Just add custom X500 address with old legacy exchangedn value into user mailbox email properties. Old legacy exchangedn value you can find in bounce back message.

Author Comment

by:Ram Kumar Chellam
ID: 41861834
Its Fixed, i Manually update the GAL in Exchange and cleare Outlook Cache from the user end, then select the address from GAL its works

Author Comment

by:Ram Kumar Chellam
ID: 41861846
Please close this ticket
LVL 44

Accepted Solution

Amit earned 1000 total points (awarded by participants)
ID: 41863337
As you cleared the cache at outlook end..that is why it is working...as you cleared old legacyexchangedn value from client end...if you have large number of user adding x500 is best option. Closing this question is in your hand. select best answer and close it.
LVL 10

Expert Comment

by:Muhammad Mulla
ID: 41887608
Author mentioned two as part of resolution.

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