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HP Proliant SmartArray - Raid-1, both disks bad or missing

Posted on 2016-10-26
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Last Modified: 2016-11-18
On a Proliant ML350P G8 with SmartAray P420i, i cannot boot, getting the error "Non-System disk or disk error".

The ACU gives the following critical information:
- Bay 1 is bad or missing (code 274)
- Bay 2 is bad or missing (code 274)

Seems that both drives has failed at the same time, so error might be something else than diskcrash and drive data still intact?

Are there any possibilities to get this server up and running?

Solutions highly appreciated.
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Question by:G M
8 Comments
 
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Assisted Solution

by:BillBondo
BillBondo earned 375 total points (awarded by participants)
ID: 41860435
Some situation... Try pulling one drive at a time. Power off completely disconnecting power cords. Any other bays available?
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by:andyalder
andyalder earned 375 total points (awarded by participants)
ID: 41860514
Powering on with one in and then with the other in as per above suggestion is the best thing to try. Do you have another machine with a similar Smart Array controller in it that you can temporarily try the disks one at a time in to eliminate the controller and backplane?

Are there other disks in the server as the controller doesn't normally know what was in it if all drives are missing.
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Expert Comment

by:Gerald Connolly
ID: 41862099
So what happened between it working and not working?

Its real unusual to lose both drives in a RAIDset. The usual cause is one disk fails, and nobody notices until the second one fails!
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Author Comment

by:G M
ID: 41862128
I agree with this being highly unusual, but nevertheless, this is the situation.
No other server to test disks in.
I have tried to use other bays, but disk seems to be dead.

I guess there is no other solution than new disks and restore...
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Expert Comment

by:Gerald Connolly
ID: 41862206
Do you have lights on the drives at all?

Has the drive shelf lost power?
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Author Comment

by:G M
ID: 41863738
No power loss, The bay has blue lights, and the disk logo light is yellow.
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Accepted Solution

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Gerald Connolly earned 750 total points (awarded by participants)
ID: 41865645
So you have power to the disks.
Has the datacable somehow become detached between the MOBO/RAID controller and the disk bay
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Expert Comment

by:Gerald Connolly
ID: 41892671
Plausible suggestions from experts, no response from Author - assume expert suggestions have solved issue.
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