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Dell Laptop keypad issue

Posted on 2016-10-26
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Last Modified: 2016-11-22
Hi All Expert,

I am having few buttons not working after carry it to walk for a distance, I don't think the keypad is having issue, it there anyway to reslove it without changing it or should I format it. I am using dell laptop with windows 10.

Thanks & Regards

Zhi Yu
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Question by:xchiazyx
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John Hurst earned 1000 total points (awarded by participants)
ID: 41860529
In any laptop we have / and have serviced, the keyboard (pad) works or it does not. There are no drivers for a laptop keyboard and Windows 10 does not cause issues.

So if the buttons don't work, why do you say "Not keyboard"?

Replace the keyboard / pad and move on.
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Expert Comment

by:pony10us
ID: 41860558
If the keys fail after movement of the laptop "not working after carry it to walk for a distance" then there is probably something between the keys and the pad.  I have seen everything from paper clips to cookie crumbs get into keyboards and cause this sort of behavior.

Sometimes holding the laptop on it's side and using compressed air will blow the item out however sometimes you have to resort to removing the keys.
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Expert Comment

by:John Hurst
ID: 41860565
When dirt (or objects) get so embedded underneath, it is normally easier (and better) to replace the keyboard.
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by:pony10us
pony10us earned 500 total points (awarded by participants)
ID: 41860577
I agree John however this seems to be an intermittent issue caused by jostling.  That usually indicates a loose object so to avoid unnecessary expense I try to get the object out first.  

Looking at it another way, if it is something like a paperclip then it is possible that the pad has been damaged either by scratching or shorting so replacement will end up the only option anyway.
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Assisted Solution

by:efrimpol
efrimpol earned 500 total points (awarded by participants)
ID: 41861204
Best option yes is to replace keyboard. Usually 15 minute job, depending on the model. Sometimes you need to remove the battery to remove one or two key screws, others not on all.

BTW - you should ALWAYS remove the battery when replacing any component.

If you're in a bind and need to use the laptop to do some work, just plug in wired or wireless mouse and keyboard until you are able to do the replacement.
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Author Comment

by:xchiazyx
ID: 41862352
Hi All,

Thank you for reverting back.

It was ok in the morning but after using for a while the few same buttons was at unable but one the faulty button was totally working.

Thanks!
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by:efrimpol
ID: 41887610
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