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Recovery Your PC /Device needs to be repairs

Posted on 2016-10-26
Medium Priority
Last Modified: 2016-11-22
Hello, I have a dell desktop running win10 and getting this error Recovery Your PC/Device needs to be repaired The boot configuration data for you pc is missing or contains errors.  File :\EFI|Microsoft\Boot\BCDE
Error code : 0xc0000185 my user does not have any backup of their data and needs something out of her my document folder like asap I tried to connect this drive as a slave in another system and get a boot error stating this drive is of a raid .... any suggestions ????
Question by:Deerek11
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LVL 88

Accepted Solution

rindi earned 2000 total points (awarded by participants)
ID: 41860778
Boot the PC using a LiveMedia like PCRepix (disable Secureboot in the BIOS first). You should be able to mount the partitions on the disk and copy the data off:


Author Comment

ID: 41860784
OK, after I get her data will I have to reload windows or ?? Any thoughts or direction on finding out what happen..... I assumed this was the windows 10 loop but this is different....the only option I have is press ESC for UEFI firmware setting but when I do hit ESC it takes me to the bios
LVL 88

Assisted Solution

rindi earned 2000 total points (awarded by participants)
ID: 41860861
Before reinstalling the OS, I would test the HD using the disk manufacturer's diagnostic tool. If it tells you the disk is bad, replace it and then install the OS again. If the disk is found to be OK, just reinstall the OS, making sure you remove all partitions on the disk first. Also make sure you have set the disk controller to AHCI mode and not RAID.

The cause of the problem could be a bad disk, file-system corruption, etc.

Author Comment

ID: 41860972
Ok I just ran pcrepix and I ran the GParted app and it displayed all of the file systems but the main partition has a exclamation point beside it and won't allow me to mount the drive so I chose information on the partition and it states  warning ntfs_attr_pread_i: ntfs _pread failed : Input/output error Failed to read $MFTMirr: Input/output error Failed to mount'/dev/sda5':Input/output error NTFS is inconsistent. Run chkdsk /f on windows then reboot it TWICE!  The usage of the /f parameter is very important! No Modifaication was ......

Not sure what I should do next
LVL 88

Assisted Solution

rindi earned 2000 total points (awarded by participants)
ID: 41861010
On the PCRepix DVD there is a tool called Photorec. With it you should be able to scan the disk fro the data your client needs. Use it to get the data off. After that run the disk manufacturer's diagnostic tool to find out if the disk is OK or not. If it is OK, boot the PC using a Windows installation DVD and then get into it's recovery options. You should be able to get into a cmd mode and then run chkdsk /f on the disk's partitions.

After that you might be able to boot the PC again into it's normal OS.

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