I have a user in my office who has Windows 7, with Norton running office 2010. The Outlook 2010 is not receiving mail properly.
When we reboot the machine, Outlook will receive the mail a single time, most of the new email is loaded and then we receive
a timeout error. If we try to receive mail again, the process just sits there and times out. IF we restart outlook and try to receive again the receive just times out. We only get new mail after a reboot.
We are using a POP3 account and SMTP
This user did have a fairly large EMAIL BOX with over 50000 emails and about 14GB in total size.
So far I have:
1 Removed the large mailbox from outlook and re-setup the account. There are only about 200 emails to download.
this did not fix the issue.
2 Scanned the system for viruses and malware and cleaned up any issues found
3 Tried to uninstall outlook, then reinstall it. This process did not work as expected since the only way
to completely remove outlook is to totally uninstall the office package. Since the Office Package
for this user came with the computer we dont have a disk to reinstall it.
4 Tried disabling the Microsoft Teredo tunneling adapter: I see the tunneling adapter activating and deactivating in the
Norton log. I was thinking that perhaps this was slowing down the receive However
disabling the adapter with NETSH INTERFACE TEREDO DISABLE did not affect the issue with outlook.
5 Tried disabling the Norton Firewall and Virus Scanner. Did not fix the issue.
6 Ran outlook with command -- outlook \safe
This disables all add-ins and extras, still had the same problem receiving.
Any ideas would be greatly appreciated.
My only other suggestion is to get a new copy ... ie OFFICE 2016 and load that. However Im not sure that will fix