Exchange 2010 / Outlook 2010 - search results not returning everythig that it should
Posted on 2016-10-26
We are running an Exchange 2010 server. I have an Outlook 2010 client that is experiencing the following issue:
When user conducts searches, he is not receiving the full results.
- Completed a re-index. It took a few days to complete, but the results are no better.
- Setup new profile. This also took some time to synch up with the server and complete indexing. However, the search results are still not listing everything that it should.
- I've verified that the option to limit search results is not checked.
- I have created a separate profile that is in non-cached mode. This DOES return all the results that it should.
What further action could I take to address this issue?
I'm not sure if this is related, but the problem appears to have started after indexing was done on the Exchange server followed by a Information Store stop/start. This was done because searches using the Discovery Tool was not returning all results.
I really would like to switch back to the cached profile.
Thanks in advance.