Attachment changing to Chinese character exchange 2013 only on IOS

Hi All,

We are using exchnage 2013,we have an application which sends automatic emails with an pdf attachment to all users,recently we have noticed the attachment is converted to strange Chinese characters on iphone .
 same emial is ok in outlook,owa and android.
SysguysAsked:
Who is Participating?
 
SysguysConnect With a Mentor Author Commented:
thanks everyone i got it resolved i sent the font sent which was set on exchnage server and ask the application owner to match it and it was found he had some other format i asked him to set the same format.



fonts.jpg
0
 
mbkitmgrConnect With a Mentor Commented:
Check the fonts being used.
0
 
SysguysAuthor Commented:
You mean fonts used on the iphone???
0
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 
mbkitmgrCommented:
Yes, sorry was in a hurry answering the question and the phone :)
0
 
SysguysAuthor Commented:
:) its ok
0
 
mbkitmgrConnect With a Mentor Commented:
I dont know how it works on the iPhone but in Windows and Linux they have standard fonts, and a substitute list of fonts for when the OS tries to display a file that contains a font not present on the system.  

It sounds like the IOS doesn't know what to do with the font and may be displaying the text using the 1st or last font in its list of fonts.

Our Admin Manager reformatted our business paper with a fancy font she had on her computer at home grrr.  The very 1st week we sent it out to the 120 odd recipients she was the only one who could read it.  On further investigation the font came with a drawing program and you had to have it installed to be able to view that font style.

... oh wow according to an email I just received I've won the $150 million powerball in the US - never had a ticket but, that's it I quit and am retiring for ever.....
0
 
Jackie ManCommented:
Can you upload a sample?
0
 
mbkitmgrCommented:
My suggestion was it was font related, and you rightly point out that the solution was implemented by yourself, however I feel the points should still be awarded.
0
 
SysguysAuthor Commented:
agreed issue resolved with help of mbkitmgr
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.