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Attachment changing to Chinese character exchange 2013 only on IOS

Posted on 2016-10-26
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Last Modified: 2016-10-31
Hi All,

We are using exchnage 2013,we have an application which sends automatic emails with an pdf attachment to all users,recently we have noticed the attachment is converted to strange Chinese characters on iphone .
 same emial is ok in outlook,owa and android.
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Question by:Sysguys
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12 Comments
 
LVL 7

Assisted Solution

by:mbkitmgr
mbkitmgr earned 2000 total points
ID: 41861640
Check the fonts being used.
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Author Comment

by:Sysguys
ID: 41861642
You mean fonts used on the iphone???
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LVL 7

Expert Comment

by:mbkitmgr
ID: 41861644
Yes, sorry was in a hurry answering the question and the phone :)
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Author Comment

by:Sysguys
ID: 41861649
:) its ok
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LVL 7

Assisted Solution

by:mbkitmgr
mbkitmgr earned 2000 total points
ID: 41861653
I dont know how it works on the iPhone but in Windows and Linux they have standard fonts, and a substitute list of fonts for when the OS tries to display a file that contains a font not present on the system.  

It sounds like the IOS doesn't know what to do with the font and may be displaying the text using the 1st or last font in its list of fonts.

Our Admin Manager reformatted our business paper with a fancy font she had on her computer at home grrr.  The very 1st week we sent it out to the 120 odd recipients she was the only one who could read it.  On further investigation the font came with a drawing program and you had to have it installed to be able to view that font style.

... oh wow according to an email I just received I've won the $150 million powerball in the US - never had a ticket but, that's it I quit and am retiring for ever.....
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LVL 47

Expert Comment

by:Jackie Man
ID: 41864812
Can you upload a sample?
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Accepted Solution

by:
Sysguys earned 0 total points
ID: 41866025
thanks everyone i got it resolved i sent the font sent which was set on exchnage server and ask the application owner to match it and it was found he had some other format i asked him to set the same format.



fonts.jpg
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LVL 7

Expert Comment

by:mbkitmgr
ID: 41866210
My suggestion was it was font related, and you rightly point out that the solution was implemented by yourself, however I feel the points should still be awarded.
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Author Comment

by:Sysguys
ID: 41866626
agreed issue resolved with help of mbkitmgr
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