Difference between a SLA nad OLA
Posted on 2016-10-27
What is the difference between a Service Level Agreement and Operation Level Agreement ?
A. SLA is legally binding, OLA is a best efforts agreement OR
B. SLA defines servicdes to be provided, an OLA defines internal support needed to deliver.
C. An SLA defines Service Level Requirements, an OLA defines Service Level Targets
D. An SLA is with an external customer, an OLA is with an internal customer
Which answer is better ?