Solved

mailbox error

Posted on 2016-10-27
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Last Modified: 2016-11-04
Hi Experts,

I cannot create any mailbox or other Object in Exchange 2013 and also not in EXCH2007.
Can you help me out ?

I have always this error:

WARNING: An unexpected error has occurred and a Watson dump is being generated: Index was outside the bounds of the
array.
Index was outside the bounds of the array.
    + CategoryInfo          : NotSpecified: (:) [Enable-Mailbox], IndexOutOfRangeException
    + FullyQualifiedErrorId : System.IndexOutOfRangeException,Microsoft.Exchange.Management.RecipientTasks.EnableMailb
   ox
    + PSComputerName        : hbg-exch01.hbg.local

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Question by:Eprs_Admin
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18 Comments
 
LVL 13

Expert Comment

by:Mark Galvin
ID: 41861911
hi

Can you expand on this please? Such as:
  1. Were you able to create mailboxes before?
  2. What appears in the Event Logs for this error?
  3. Have there been any changes to Exchange such as updates etc?

The more information/background you provide the fastger Experts will be able to make suggestions to assist you.

Thanks
Mark
0
 

Author Comment

by:Eprs_Admin
ID: 41861943
Were you able to create mailboxes before?
Without EXCH2013 installations I was able to create mailboxes and all the rest.

What appears in the Event Logs for this error?
Watson report about to be sent for process id: 9648, with parameters: E12, c-RTL-AMD64, 15.00.1236.003, w3wp#MSExchangeECPAppPool, M.Exchange.ProvisioningAgent, M.E.D.R.LdapFilter.Parse, System.IndexOutOfRangeException, eec8, 15.00.1236.000.
ErrorReportingEnabled: True 

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Have there been any changes to Exchange such as updates etc?
I used RU21 on all old EXCH2007 machines.
After it all was fine.
Just after installing the EXCH2013 CU14 the problems started.
I am not able to create any object wether in 2007 or 2013. And now I am stuck.
0
 
LVL 13

Expert Comment

by:Mark Galvin
ID: 41861968
OK, so after the installation of EXCH2013 CU14 the issue started? Are you able to roll back?

CU14 is the latest so there may not be many (if any) reports of that error.

Do you have support with Microsoft directly?
0
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LVL 13

Expert Comment

by:Mark Galvin
ID: 41861973
As per https://blogs.technet.microsoft.com/rmilne/2016/09/20/exchange-2013-cu14-released/
After you install this cumulative update package, you cannot uninstall the cumulative update package to revert to an earlier version of Exchange 2013. If you uninstall this cumulative update package, Exchange 2013 is removed from the server.

So dont try to remove it!

I take it that you followed the prescribed installation procedure:
Place the server into maintenance mode prior to installing, confirm the install then take the server out of maintenance mode
0
 

Author Comment

by:Eprs_Admin
ID: 41861983
The Exchange Server 2013 is a new machine on my network.
I installed it for EXCHANGE migration from 2007 to 2013.

What else can I do ?
0
 
LVL 13

Assisted Solution

by:Mark Galvin
Mark Galvin earned 500 total points
ID: 41861987
Do you have Support with MS?
0
 

Author Comment

by:Eprs_Admin
ID: 41861994
I have no support with MS.
Can you open a call ?
0
 
LVL 13

Expert Comment

by:Mark Galvin
ID: 41862032
Sorry, no. I dont have support with them either.

At the end of my EXCH2013 trouble shooting.

Hope you get it resolved.

Thanks
Mark
0
 

Author Comment

by:Eprs_Admin
ID: 41862361
Question:
I had some issues with AD Site. One subnet was wrong.
Now I want to prepare the Schema again but I have errors.
    Setup needs to contact the Active Directory schema master, but this compute
r isn't in the same Active Directory site as the schema master (1100-MyStreet).

Does the EXCH must be in the same SITE ?
0
 
LVL 13

Expert Comment

by:Mark Galvin
ID: 41862403
I believe it does need to be yes.
0
 

Author Comment

by:Eprs_Admin
ID: 41862549
ok I sorted it out but still the same errors.
I cannot change an object from the EAC, also not from my old console.
This is really weired.
0
 

Author Comment

by:Eprs_Admin
ID: 41862683
I need help urgently....because no administration is possible now.
0
 
LVL 13

Expert Comment

by:Mark Galvin
ID: 41862824
What about removing Exchange 2013 and going back to just 2007?
0
 

Author Comment

by:Eprs_Admin
ID: 41862852
are it works again ?
because now I cannot change an object in 2007
0
 

Author Comment

by:Eprs_Admin
ID: 41862853
Index was outside the bounds of the array.
0
 

Accepted Solution

by:
Eprs_Admin earned 0 total points
ID: 41866486
The MS support helped me out
0
 
LVL 13

Expert Comment

by:Mark Galvin
ID: 41866729
Happy for question to be closed with an allocation of points to me for suggesting MS Support as an option.

Thanks
Mark
1
 

Author Closing Comment

by:Eprs_Admin
ID: 41873679
nobody could help me out here.
0

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