Solved

PC takes 2 hour to install update then fails

Posted on 2016-10-27
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Last Modified: 2016-11-15
Hi -

Windows 10 pc has an utterly frustrating issue whereby if it reboots it will try to install updates and stays for 30 min trying to configure updates , then it reboots and says it fails and spends the next 60 min+ undoing the changes. It means that for the last month i avoid rebooting or else i have to wait ages for it to come back up.
I have run the Windows update troubleshooter which found some issues and said it fixed them but in fact it didn't make a difference.
Have procrastinated over fixing this but now its getting annoying - any suggestions would be gratefully received as ever/

Thanks
D
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Question by:Dominic
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6 Comments
 
LVL 54

Expert Comment

by:McKnife
ID: 41862169
Microsoft had that "great" idea to make any windows pc upgrade twice a year to the next major version of win10. It's a huge upgrade, 4GB. If that fails, a rollback takes place.

You should look at C:\$Windows.~WS\Sources\Panther\setuperr.log and upload it here.
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Author Comment

by:Dominic
ID: 41865475
Hi McKnife - Will check this out. Interestingly, having pulled out the HDD from both power and Sata cable, then plugging back and booting up seems to have made it skip the updates. Have only tried this once though, so cannot be sure this is a sure workaround, but if it is, it can buy me time whilst i get to the bottom of the real issue.

Thanks so far...
D
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Author Comment

by:Dominic
ID: 41871739
Hi McKnife - I have attached the error log - thanks
setuperr.log
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LVL 54

Accepted Solution

by:
McKnife earned 500 total points
ID: 41871897
Sorry, I cannot make anything out of it.
Please download the windows 10 setup ISO from here: https://www.microsoft.com/software-download/windows10 doubleclick the iso->it will get mounted as a drive. Now start setup from that drive and select to upgrade skipping update checks. Maybe it makes a difference.
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Author Comment

by:Dominic
ID: 41879532
Hi McKnife - Have yet to get round to doing this. Will let you know when i have done so.

Thanks
D
0
 

Author Closing Comment

by:Dominic
ID: 41888033
Hi McKnife - that didn't work first time round - seems to have done the trick this time.

Thanks for your help!
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