MS Office 2013 for purchase

Hey guys.. I have customer who needs Outlook or Office 2013. They were on 2010 and it crapped out on them. They went to microsoft.com and puchased 2016. Well... Outlook 2016 won't work with their current config. Only up to 2013 is supported. So... anyone know where I can get a copy. I have tried a couple of different places... Also... spoke with Microsoft. They won't sell it. I bought a copy from a third part only to find out that they redirected me to 2016. UNBELIEVABLE. Any ideas?

Thanks.

Tim

Microsoft OfficeOutlook

Last Comment

cubfan321

8/22/2022 - Mon

ASKER CERTIFIED SOLUTION

Austin Texas

10/27/2016

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Lisa Hendrickson "CallThatGirl"

10/27/2016

Here is what happened to my client a few days ago. The client tried to repair his Outlook and it ended up reinstalling (very common with full repair). He purchased Outlook 2013 only at a big box store (not sure how that even happened) and he only had a product key. But we could not find it as he didn't remember where he bought or how even. (edited here)...I didn't even want to spend possibly hours on this issue, so we opted to chat with MS and they told them what happened. The tech remoted in, ran MSDT tool, he put in his own passkey, then did some checking, found it was activated at some point. Then downloaded "belarc advisor". He found the key there. Then he setup the client with an online account, had the client sign in and all that and then he was nice and reinstalled Outlook for him too. I sat and watched and didn't bill the client, mostly because I wanted to see what they did in this situation.

Since the launch of 2016 and how crappy it is, I have noticed nothing but great tech support for the 2016 suite and downgrading from MS.

My answer, chat with them, tell them what happened and they will probably take care of it.

cubfan321

11/1/2016

ASKER

Thanks for the link good sir! I ended up banging away at this problem until about 2 AM and was finally able to get 2016 to play nice. However, it is good to know about this option for future issues. Have a great day!

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