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MS Office 2013 for purchase

Posted on 2016-10-27
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Hey guys.. I have  customer who needs Outlook or Office 2013.  They were on 2010 and it crapped out on them.  They went to microsoft.com and puchased 2016.  Well... Outlook 2016 won't work with their current config.  Only up to 2013 is supported.  So... anyone know where I can get a copy.  I have tried a couple of different places... Also... spoke with Microsoft.  They won't sell it.  I bought a copy from a third part only to find out that they redirected me to 2016.  UNBELIEVABLE.  Any ideas?

Thanks.

Tim
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Question by:cubfan321
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Austin Texas earned 2000 total points
ID: 41863335
If I understand the MS License Downgrade Rights correctly, and I think I do, your Office 2016 license allows you to use prior versions as long as it is the same edition (i.e. Office Pro 2016 -> Office Pro 2013)

https://www.microsoft.com/en-us/Licensing/learn-more/brief-downgrade-rights.aspx

So you will just need the installation media. I know I have purchased copies from Microsoft distribution partners before but you might be able to buy them from MS direct now. I would give Microsoft Licensing a call.
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LVL 10
ID: 41863344
Here is what happened to my client a few days ago. The client tried to repair his Outlook and it ended up reinstalling (very common with full repair).  He purchased Outlook 2013 only at a big box store (not sure how that even happened) and he only had a product key. But we could not find it as he didn't remember where he bought or how even. (edited here)...I didn't even want to spend possibly hours on this issue, so we opted to chat with MS and they told them what happened. The tech remoted in, ran MSDT tool, he put in his own passkey, then did some checking, found it was activated at some point. Then downloaded "belarc advisor". He found the key there. Then he setup the client with an online account, had the client sign in and all that and then he was nice and reinstalled Outlook for him too. I sat and watched and didn't bill the client, mostly because I wanted to see what they did in this situation.

Since the launch of 2016 and how crappy it is, I have noticed nothing but great tech support for the 2016 suite and downgrading from MS.

My answer, chat with them, tell them what happened and they will probably take care of it.
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Author Closing Comment

by:cubfan321
ID: 41868758
Thanks for the link good sir!  I ended up banging away at this problem until about 2 AM and was finally able to get 2016 to play nice.  However, it is good to know about this option for future issues.  Have a great day!
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