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Exchange 2013 - emails lost - after stuck in outbox

Posted on 2016-10-28
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Last Modified: 2016-11-13
Got a user who reported items stuck in outbox. Had a look and they were getting send/receieve errors.

So, copied items from outbox into drafts and restarted outlook. Then copied back to outbox and resent each item manually.

Nothing in sent items and none of the users recieved. Its as if they disappeared. Done this before and its always worked ok.

Any ideas?
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Question by:paulfoel
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Expert Comment

by:Spencer Scherer
ID: 41863752
Could they not send to anyone?  Was this internal or external mail?
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Author Comment

by:paulfoel
ID: 41863989
Nope all email was getting stuck. Sometimes restart of outlook fixed.

Weirdly I profiled up and could send the emails manually.
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Expert Comment

by:Niten Kumar
ID: 41864857
Is the user using one mailbox or multiple mailboxes?
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Author Comment

by:paulfoel
ID: 41866641
Multiple mailboxes. I think this may be part of the issue.
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Accepted Solution

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paulfoel earned 0 total points
ID: 41878519
All sorted now with separate profiles.
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Expert Comment

by:Niten Kumar
ID: 41878528
Apologies for not commenting earlier.  Do you want to try something or are you happy with the solution you have found.
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Author Closing Comment

by:paulfoel
ID: 41885226
no other answers at all.
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