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  • Status: Solved
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Exchange 2013 - emails lost - after stuck in outbox

Got a user who reported items stuck in outbox. Had a look and they were getting send/receieve errors.

So, copied items from outbox into drafts and restarted outlook. Then copied back to outbox and resent each item manually.

Nothing in sent items and none of the users recieved. Its as if they disappeared. Done this before and its always worked ok.

Any ideas?
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paulfoel
Asked:
paulfoel
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1 Solution
 
Spencer SchererSystems AdministratorCommented:
Could they not send to anyone?  Was this internal or external mail?
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paulfoelAuthor Commented:
Nope all email was getting stuck. Sometimes restart of outlook fixed.

Weirdly I profiled up and could send the emails manually.
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Niten KumarPrincipal Systems AdministratorCommented:
Is the user using one mailbox or multiple mailboxes?
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paulfoelAuthor Commented:
Multiple mailboxes. I think this may be part of the issue.
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paulfoelAuthor Commented:
All sorted now with separate profiles.
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Niten KumarPrincipal Systems AdministratorCommented:
Apologies for not commenting earlier.  Do you want to try something or are you happy with the solution you have found.
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paulfoelAuthor Commented:
no other answers at all.
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