Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Exchange 2013 / Outlook 2013 MSE Unavailble

Posted on 2016-10-28
5
Medium Priority
?
29 Views
Last Modified: 2016-11-05
Hi All
Exchange 2013 / Outlook 2013
userA has a MB for userA & full access to MB UserB

IF i configure the MB to be for USERA - running throught the defaults MB works absolutelty fine and connects

Configuring the Mailbox in Outlook  so its primary MB is USERB however seems to fail with the attached error
outlook cannot login, verify you are connected to the network .......
THis happens at the point of where you check name after entering the exchange server and users name

IF i enter another server name IE our domain controller which hosts the DNS/DHCP the name does resolve and setup completed but then outlook fails to open with Microsoft exchange is unavailble (retry/work offli/cancel)

userA has FULL access to USERb MB
This has historically worked fine-so not sure what the issue is now

These are being tested on new profiles with outlook connecting as if it is first start launch/configure whilst this is resolved.
outlook_error.jpg
0
Comment
Question by:Shazad Mirza
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 32

Expert Comment

by:Scott C
ID: 41863761
It almost sounds like some kind of DNS issue.

Are the 2 users on the same DB and/or mailbox server?

I'm not sure if this will show anything but it might.

Try using Fiddler or Network Monitor to see if you can capture any network traffic that might show what's going on.

Download the version that matches the .NET version you are using.

Configure the Fiddler options to match below.  If you don't the capture will be encrypted and not contain as much viewable data.


Fiddler.png
When you are ready to reproduce the issue, restart Fiddler and the capture will begin automatically.


After the issue has been reproduced, click on File, Save, All sessions….
0
 
LVL 32

Expert Comment

by:Scott C
ID: 41863775
You can also enable Outlook Logging, re-create the issue and see if anything turns up in those logs.

You will not be able to read the .ETL files.  Those can only be read by an accredited MS Engineer.
0
 
LVL 1

Author Comment

by:Shazad Mirza
ID: 41863861
Both MB are on the same DB, unfortunalty Fiddler showed nothing......
oddly If i configure outlook for the user that is logged into the machine it all works fine

However whenthe users requirement is to have another service MB as its primary MB it fails to resolve the recipient and go any furthur..
0
 
LVL 1

Accepted Solution

by:
Shazad Mirza earned 0 total points
ID: 41864086
I think i found the issue to be around the GC -
on the client by adding in regisry the GC server allowed me to resolve/configire the mailboxes

now i can look into why i have had to maually assign this to begin with..
0
 
LVL 1

Author Closing Comment

by:Shazad Mirza
ID: 41875284
Issue resolved by me-unfortunalty comments very helpful did not point to the resolution
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Know the reasons and solutions to move/import EDB to New Exchange Server. Also, find out how to recover an Exchange .edb file and to restore the file back.
By default Outlook 2016 displays only one time zone in the Calendar. The following article explains how to display two time zones in one calendar view.
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
Suggested Courses

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question