troubleshooting Question

Chrome Access Denied Error, but works Incognito

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yballanFlag for United States of America asked on
Mac OS X
2 Comments1 Solution196 ViewsLast Modified:
Dear Experts,
My user has a Mac and on it he updates his online store, using Chrome.
Recently, he received an email with an attachment, and when he opened it, he realized that it was a malware.
Ever since then, when he tries to log into his online store, he gets "Access Denied" error.
However, if he uses Chrome Incognito, he is able to log in.
I have tried to remove cookies, histories, and anything that I can, removed extensions ( he didn't have any to start with), uninstalled and reinstalled Chrome, but nothing has worked.
My questions are:
1. How to resolve this issue?
2. What do you recommend for malware scanner for Mac?

Please advise.
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