Kaspersky installation

Hi,

I am setting up a new Dell box, everything was fine. Kaspersky was also installed on this box (via server push installation).  One of the software I installed (visual studio) was not working properly, so I did the system restore. After that, it went back to the default system anti virus (Mcafee) that came with the pc. I unstalled it again, and tried to remote install the kaspersky again. I am getting

computer is not available

Error. It looks like Kaspersky server can not see this pc.  I have run Mcafee and Kaspersky removal tool to make sure everything was clean.

Any ideas?  thanks
mcrmgAsked:
Who is Participating?
 
NVITConnect With a Mentor Commented:
Check under Unassigned Devices branch.
If found, move it to  Managed Computers
0
 
NVITCommented:
Are you using the Kaspersky Admin Center (KAC)?
- Delete any instances of the computer there.
- Confirm the computername against that in Kaspersky.
- Close KAC
- Open KAC
0
 
leadthewayCommented:
Can you ping it?  if you reset back to factory image, i'd check firewall, make sure the Nic drivers etc installed correctly and that you have a good IP. After that confirm you can UNC into the install path from the push server
0
Evaluating UTMs? Here's what you need to know!

Evaluating a UTM appliance and vendor can prove to be an overwhelming exercise.  How can you make sure that you're getting the security that your organization needs without breaking the bank? Check out our UTM Buyer's Guide for more information on what you should be looking for!

 
mcrmgAuthor Commented:
I have deleted the computer name that previously installed with Kaspersky.

I close KAC and reopen it. I even reboot the server that has KAV on.  Still showing the same error.  I have also check firewall is off and I can ping it from the sever.  Strange...
0
 
mcrmgAuthor Commented:
I am still getting the same error if I use IP instead of computer name.  thanks
0
 
NVITCommented:
Try installing using the computer's IP...

Under the KAC Remote Installation branch, pick Start Remote Installation Wizard.
Pick desired package.
Pick Select computers for Deployment
Pick Add
Pick Add IP Range
Enter computer's IP for Initial and Final IP address.
0
 
mcrmgAuthor Commented:
I followed your steps and it says "completed", but it does not show under Managed Computers nor in the system tray....not sure what happened..thanks
0
 
mcrmgAuthor Commented:
thank you very much
0
All Courses

From novice to tech pro — start learning today.