Solved

Kaspersky installation

Posted on 2016-10-28
8
106 Views
Last Modified: 2016-11-22
Hi,

I am setting up a new Dell box, everything was fine. Kaspersky was also installed on this box (via server push installation).  One of the software I installed (visual studio) was not working properly, so I did the system restore. After that, it went back to the default system anti virus (Mcafee) that came with the pc. I unstalled it again, and tried to remote install the kaspersky again. I am getting

computer is not available

Error. It looks like Kaspersky server can not see this pc.  I have run Mcafee and Kaspersky removal tool to make sure everything was clean.

Any ideas?  thanks
0
Comment
Question by:mcrmg
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
8 Comments
 
LVL 24

Expert Comment

by:NVIT
ID: 41864499
Are you using the Kaspersky Admin Center (KAC)?
- Delete any instances of the computer there.
- Confirm the computername against that in Kaspersky.
- Close KAC
- Open KAC
0
 
LVL 1

Expert Comment

by:leadtheway
ID: 41864500
Can you ping it?  if you reset back to factory image, i'd check firewall, make sure the Nic drivers etc installed correctly and that you have a good IP. After that confirm you can UNC into the install path from the push server
0
 

Author Comment

by:mcrmg
ID: 41864525
I have deleted the computer name that previously installed with Kaspersky.

I close KAC and reopen it. I even reboot the server that has KAV on.  Still showing the same error.  I have also check firewall is off and I can ping it from the sever.  Strange...
0
Optimize your web performance

What's in the eBook?
- Full list of reasons for poor performance
- Ultimate measures to speed things up
- Primary web monitoring types
- KPIs you should be monitoring in order to increase your ROI

 

Author Comment

by:mcrmg
ID: 41864527
I am still getting the same error if I use IP instead of computer name.  thanks
0
 
LVL 24

Expert Comment

by:NVIT
ID: 41864537
Try installing using the computer's IP...

Under the KAC Remote Installation branch, pick Start Remote Installation Wizard.
Pick desired package.
Pick Select computers for Deployment
Pick Add
Pick Add IP Range
Enter computer's IP for Initial and Final IP address.
0
 

Author Comment

by:mcrmg
ID: 41864580
I followed your steps and it says "completed", but it does not show under Managed Computers nor in the system tray....not sure what happened..thanks
0
 
LVL 24

Accepted Solution

by:
NVIT earned 500 total points
ID: 41864595
Check under Unassigned Devices branch.
If found, move it to  Managed Computers
0
 

Author Closing Comment

by:mcrmg
ID: 41866894
thank you very much
0

Featured Post

PeopleSoft Has Never Been Easier

PeopleSoft Adoption Made Smooth & Simple!

On-The-Job Training Is made Intuitive & Easy With WalkMe's On-Screen Guidance Tool.  Claim Your Free WalkMe Account Now

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
The Windows functions GetTickCount and timeGetTime retrieve the number of milliseconds since the system was started. However, the value is stored in a DWORD, which means that it wraps around to zero every 49.7 days. This article shows how to solve t…
This Micro Tutorial will teach you how to the overview of Microsoft Security Essentials. This is a free anti-virus software that guards your PC against viruses, spyware, worms, and other malicious software. This will be demonstrated using Windows…
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
Suggested Courses

623 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question