Helping a friend who uses gmail and outlook 2013. Normally I set that up with POP in outlook. People talk so highly of imap but I view it as a cheap unreliable alternative to Exchange. Am I wrong?
He has dozens of folders in gmail with 1 to 100+ emails in each. 'Something' happened and all the folders are still there but the emails are gone in both outlook and gmail's web interface - it said he was using very little of his 15GB. They went missing about 1 month ago - he noticed it and then went away for a month.
>>> How would you go about getting them back? Contact Gmail support? do they really do that for you?
I looked in deleted folders in outlook and on the website and didn't see them.
I played with old OSTs I found as part of previous versions and copies of the OST. Exported them into a PST and have a lot of emails now.
I deleted the account in outlook, created a new one for IMAP for the gmail account.
I imported the PST of the recovered emails into outlook. they populated outlooks folders, but NOT gmail on the web/server.
I started over (delete the IMAP account and recreate it). I opened the PST of recovered emails and drag / dropped folders from that into imap account in outlook. That seemed to push things back to the server.
But a couple days later now, he says some folders are missing (from both outlook and web interface).
I opened another copy of the PST of recovered emails and dragged the missing folders back into the imap account.
Now I notice situations where gmail has 2 emails in a folder and outlook folder is empty. Or vice versa.
Any thoughts on 'what's going on'?!
Is there a way to push syncing of the folders?
I read about 'subscribed folders'. Right clicking on the inbox in outlook, all the folders are subscribed.