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Windows 10 Mail

Posted on 2016-10-28
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Last Modified: 2016-11-06
Just started using Windows 10 Mail upon getting a new desktop.  Got the accounts set up OK and able to successfully sync and send with 2 accounts.  However, the emails in the inbox seem to disappear whenever syncing, or seemingly at random.  How can I fix this?
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Question by:Rodger Reedy
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Expert Comment

by:John Hurst
ID: 41864705
What is your server for the email and can you see the emails on your server.

Check the email account options to see if you are leaving mail on the server (or not).
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Author Comment

by:Rodger Reedy
ID: 41864724
I have several devices downloading emails from the server with no problem.  Yes, I can see the emails on the server.  Even if the Mail program deleted the read emails, they should still be on the client in box.
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LVL 93

Expert Comment

by:John Hurst
ID: 41864781
I would check the account settings and the deletion policies (delete x days after reading).  I use Outlook and have Windows 10 but not a Windows Mail account.
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Author Comment

by:Rodger Reedy
ID: 41864851
I intend to use Outlook also, but I have many legacy emails from Windows Live Mail that I want to import  from the hard drive of my dead computer (installed as secondary in the new computer) and thought it would be easier to get them to Outlook if I got them into Mail first.
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Assisted Solution

by:John Hurst
John Hurst earned 500 total points
ID: 41865143
Here is an article on how to move Windows 10 email to Outlook. This has never been straightforward.

https://mailtweaks.wordpress.com/2015/08/11/how-to-convert-windows-10-mail-emails-to-ms-outlook/

If the emails remain on the server, then try deleting the Windows 10 email account, restart the computer and set up the account again. That will start the emails downloading again.
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Accepted Solution

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Rodger Reedy earned 0 total points
ID: 41869143
I ended up loading Windows Live Mail so that I could import my mail files from the other computer.  In the mean time, I've been running Windows 10 mail and it's working good now.  But, without the import function, I will continue to rely on Windows Live Mail.
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LVL 93

Expert Comment

by:John Hurst
ID: 41869174
Thanks for the update.
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Author Closing Comment

by:Rodger Reedy
ID: 41876013
It solved my problem; research for other options did not result in any other solution.
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