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HP CP1525nw doesn't stop printing

Posted on 2016-10-28
Medium Priority
Last Modified: 2016-11-08
On windows 7 the HP 1525nw printer will not stop printing.
When single copy is printed all is good.
If multiple copies are selected the printer will not stop printing.

I am using the HP laser jet universal driver.

Reinstalled it couple of times.
Using IP in Port configuration.
Question by:L4d1k
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LVL 39

Expert Comment

ID: 41864756
When you reinstalled, did you just delete the printer, or did you also remove it from Print Server Properties? A normal delete does not remove the driver files.

Author Comment

ID: 41864840
Performed full uninstall and restart of the computer.
LVL 39

Expert Comment

ID: 41864850
You can try a factory reset on the printer, from its front panel

  • On the printer control panel, press the OK button.
  • Use the arrows buttons to select the Service menu, and then press the OK button.
  • Use the arrows buttons to select the Restore defaults option, and then press the OK button.

That will reset all printer and network settings, except page count and language.

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Author Comment

ID: 41865339
I forgot to mention I had already performed printer reset to factory defaults as well as upgraded the firmware.
Additionally the printer prints multiple copies correctly from Windows 10 with the same HP universal driver.
LVL 39

Expert Comment

ID: 41865463
Try using a different driver. The printer supports PCL5, PCL6 and PostScript. I suggest PS, as the universal driver is most likely PCL.

Author Comment

ID: 41867225
I don't think I want to mix different drivers on different computers for the same printer.
Looks like this is windows 7 problem.
I will upgrade the computer to windows 10 instead.
LVL 49

Expert Comment

by:Jackie Man
ID: 41871500
I do not agree that it is a windows 7 problem.

The problem is from the design of the printer that printer driver cannot talk with it properly.

You will get the same or other problems is windows 10.

Also, the review of this printer is poor.



Author Comment

ID: 41872399
Unfortunately I have the same driver on another identical hardware wise computer with windows 10 and all is working just fine.
The only difference is windows 7 vs windows 10.
LVL 49

Expert Comment

by:Jackie Man
ID: 41872745
You need to elaborate how win 7 is the problem.


It is better to delete this question.

Accepted Solution

L4d1k earned 0 total points
ID: 41872794
I be happy to elaborate.
the same driver works correctly on windows 10 for the same printer.
the computers are identical in hardware configuration.
the only difference is: windows 7 is installed on one computer and windows 10 on the other.
It is possible that HP didn't do good job troubleshooting the universal driver for windows 7 as much as they did for windows 10.
Since I need a solution to help end users I will take what is proven to work.
If this is not satisfactory please let me know how to completely kill/ delete this question and I be happy to do so.

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