Windows iCloud

Hi

We are having trouble syncing contacts and calendars on a windows 7 with the latest icloud version

The users iPhone and iCloud (online) data are properly synced, but the Outlook 2016 situation is a little confusing

The user has an IMAP account and unfortunately iCloud has created a separate instance within Outlook for its contacts and calendar folders rather than sync the existing contact and calendar folders together

Therefore we have two sets of contacts and calendar folders, one set for the Outlook IMAP account, and another set for iCloud and the iPhone

Is there something I did wrong, or forgot to do to, so as to obtain such a result ?

thanks
yann
Yann ShukorOwnerAsked:
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JohnConnect With a Mentor Business Consultant (Owner)Commented:
I turn Windows OFF in iTunes and use Outlook instead. That syncs contacts perfectly and is less confusing.

Also turn Cloud Contacts OFF in the iPhone.
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Yann ShukorOwnerAuthor Commented:
Thanks John
I suppose one needs the presence of the iPhone in order to change that setting ?
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JohnBusiness Consultant (Owner)Commented:
Yes, the iPhone owner would have to change the setting. Cloud contacts conflict with Outlook Contacts which is why I changed
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JohnBusiness Consultant (Owner)Commented:
Thank you and I was happy to help you with this.
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