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Paper load issue with printer

Posted on 2016-10-29
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Last Modified: 2016-10-30
I have an Epson stylus Photo R320 printer and when I go to print I am getting a paper load error. I hit the maintenance button and still the paper doesn't seem to catch on the rollers?

Any ideas on how I should troubleshoot this error?

Thanks for any help.
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Question by:-Dman100-
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LVL 98

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John Hurst earned 1000 total points
ID: 41865418
The normal cause for this is that the rollers need cleaning.

Can you see the rollers?  Can you turn a roller with your finger?  If so, clean with a lint free cloth damp with isopropyl alcohol.  That is how I clean rollers.
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by:nobus
nobus earned 1000 total points
ID: 41865643
it can also be because a piece of paper blocks  a sensor
did this happen after a paper jam?
then you need to inspect the printer and remove all paper debris
- and best clean it completely
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