umar shah
asked on
Autodiscover outlook provider pointing to old exchange servers
Hello,
We upgraded our exchange server from 2010 to Exchange 2012 cu8. Since upgrading to Exchange 2013 and moving mailboxes across, my domain users have problems connecting Outlook no longer connect to Exchange 2013 from outside .Old Ex2010 is still running.We have configured Wild card certificate and outlook any where is enabled.
Running Test-OutlookWebServices gives the endpoint for provider as the old Ex2010 server and it fails.
[PS] C:\Windows\system32>Test-O utlookWebS ervices -Identity:test321@zajil.co m -MailboxCredential (get-credential)
cmdlet Get-Credential at command pipeline position 1
Supply values for the following parameters:
Credential
Source ServiceEndpoint Scenario Result Latency
(MS)
------ --------------- -------- ------ -------
EXCHX04.abc.com EXCHx02.abc.com Autodiscover: Outlook Provider Failure 229
EXCHX04.abc.com Exchange Web Services Skipped 0
EXCHX04.abc.com Availability Service Skipped 0
EXCHX04.abc.com Offline Address Book Skipped 0
We upgraded our exchange server from 2010 to Exchange 2012 cu8. Since upgrading to Exchange 2013 and moving mailboxes across, my domain users have problems connecting Outlook no longer connect to Exchange 2013 from outside .Old Ex2010 is still running.We have configured Wild card certificate and outlook any where is enabled.
Running Test-OutlookWebServices gives the endpoint for provider as the old Ex2010 server and it fails.
[PS] C:\Windows\system32>Test-O
cmdlet Get-Credential at command pipeline position 1
Supply values for the following parameters:
Credential
Source ServiceEndpoint Scenario Result Latency
(MS)
------ --------------- -------- ------ -------
EXCHX04.abc.com EXCHx02.abc.com Autodiscover: Outlook Provider Failure 229
EXCHX04.abc.com Exchange Web Services Skipped 0
EXCHX04.abc.com Availability Service Skipped 0
EXCHX04.abc.com Offline Address Book Skipped 0
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Agree with Peter, Just had this now 2x happen to me, Local DNS server needed to be updated.
Do internal Outlook connections to the Exchange 2013 server work and only external are affected? Have you run an ExRCA test yet?
https://testconnectivity.microsoft.com/
- Select the Outlook Autodiscover test
Did you install a 3rd party CA certificate on all your CAS servers and add the IIS service to it?
https://testconnectivity.microsoft.com/
- Select the Outlook Autodiscover test
Did you install a 3rd party CA certificate on all your CAS servers and add the IIS service to it?
Remove any A or CNAME records that point to autodiscover (both on your internal and external (public) DNS).
Then in your internal and public DNS create an SRV record for autodiscover, I do this for all new deployments now, and everything 'just-works'
Exchange AutoDiscover Errors – Creating an AutoDiscover SRV Record
Pete
Then in your internal and public DNS create an SRV record for autodiscover, I do this for all new deployments now, and everything 'just-works'
Exchange AutoDiscover Errors – Creating an AutoDiscover SRV Record
Pete
ASKER
If I remove the dns records for my old exchange coexistance servers will that stop outlook any where and web access from outside for all the users whose mailbox are in 2010 .
There's starting to be too many cooks in the kitchen, but in my opinion you should hold off on modifying your public DNS records until you know the root issue. Did you run the ExRCA test?
Also - Autodiscover uses a Service Connection Point in AD internally so you don't have to add internal Autodiscover DNS records.
Also - Autodiscover uses a Service Connection Point in AD internally so you don't have to add internal Autodiscover DNS records.
I'll explain my last situation. I migrated all my clients' data from on-prem to Exchange online (Office365) using MigrationWiz. Everything was great. Until I could not setup new profiles on the desktop using the standard new account, so I setup them up manually (thank goodness they has O13!) . I knew at this point there was a DNS issue but it was a Saturday and the local MSP was not available to update the DNS server. On Monday, they updated it to autodiscover.outlook.com and everything worked as it should.
I would just follow this step by step guide by the manufacturer
https://technet.microsoft.com/en-us/library/jj898583(v=exchg.150).aspx
https://technet.microsoft.com/en-us/library/jj898583(v=exchg.150).aspx
ASKER
Dear all,
I have pointed the DNS stuff for web mail and autodiscover to our new exchange 2013 server internally and externally.All the owa and outlook anywhere request is redirecting through exchange 2013, mailbox users who are in 2010 are connecting successfully , but the outlook anywhere is still not connecting from out side for users whose mailbox are in exchange 2013. I used the MRCA tool to test and the result is successful without any error.But when I use the test websiteservice command it is still showing the exchange 2010 in Service end point.This is driving me crazy please help.
Note: I saw in a link ( http://www.msexchange.org/articles-tutorials/exchange-server-2013/migration-deployment/migrating-small-organization-exchange-2010-exchange-2013-part3.html)
where it says
(We decided earlier in this guide that we would use the same names for both Exchange 2013 and 2010.
It is now time to move the autodiscover.lisajanedesig ns.co.uk and mail.lisajanedesigns.co.uk names across from Exchange 2010 to Exchange 2013.)If I apply the below command will this help me to point my outlook any where. scp to exchange 2013 Please advise
$Server = "LJD-E1401"
$HTTPS_FQDN = "mail.lisajanedesigns.co.u k"
Get-OWAVirtualDirectory -Server $Server | Set-OWAVirtualDirectory -ExternalURL $null
Get-ECPVirtualDirectory -Server $Server | Set-ECPVirtualDirectory -ExternalURL $null
Get-OABVirtualDirectory -Server $Server | Set-OABVirtualDirectory -ExternalURL $null
Get-ActiveSyncVirtualDirec tory -Server $Server | Set-ActiveSyncVirtualDirec tory-Exter nalURL $null
Get-WebServicesVirtualDire ctory -Server $Server | Set-WebServicesVirtualDire ctory-Exte rnalURL $null
Enable-OutlookAnywhere -Server $Server -ClientAuthenticationMetho d Basic -SSLOffloading $False -ExternalHostName $HTTPS_FQDN -IISAuthenticationMethods NTLM, Basic
Test-OutlookWebServices command giving same result
[PS] C:\Windows\system32>Test-O utlookWebS ervices -Identity:test321@zajil.co m -MailboxCredential (get-credential)
cmdlet Get-Credential at command pipeline position 1
Supply values for the following parameters:
Credential
Source ServiceEndpoint Scenario Result Latency
(MS)
------ --------------- -------- ------ -------
EXCHX04.abc.com EXCHx02.abc.com Autodiscover: Outlook Provider Failure 229
EXCHX04.abc.com Exchange Web Services Skipped 0
EXCHX04.abc.com Availability Service Skipped 0
EXCHX04.abc.com Offline Address Book Skipped 0
I have pointed the DNS stuff for web mail and autodiscover to our new exchange 2013 server internally and externally.All the owa and outlook anywhere request is redirecting through exchange 2013, mailbox users who are in 2010 are connecting successfully , but the outlook anywhere is still not connecting from out side for users whose mailbox are in exchange 2013. I used the MRCA tool to test and the result is successful without any error.But when I use the test websiteservice command it is still showing the exchange 2010 in Service end point.This is driving me crazy please help.
Note: I saw in a link ( http://www.msexchange.org/articles-tutorials/exchange-server-2013/migration-deployment/migrating-small-organization-exchange-2010-exchange-2013-part3.html)
where it says
(We decided earlier in this guide that we would use the same names for both Exchange 2013 and 2010.
It is now time to move the autodiscover.lisajanedesig
$Server = "LJD-E1401"
$HTTPS_FQDN = "mail.lisajanedesigns.co.u
Get-OWAVirtualDirectory -Server $Server | Set-OWAVirtualDirectory -ExternalURL $null
Get-ECPVirtualDirectory -Server $Server | Set-ECPVirtualDirectory -ExternalURL $null
Get-OABVirtualDirectory -Server $Server | Set-OABVirtualDirectory -ExternalURL $null
Get-ActiveSyncVirtualDirec
Get-WebServicesVirtualDire
Enable-OutlookAnywhere -Server $Server -ClientAuthenticationMetho
Test-OutlookWebServices command giving same result
[PS] C:\Windows\system32>Test-O
cmdlet Get-Credential at command pipeline position 1
Supply values for the following parameters:
Credential
Source ServiceEndpoint Scenario Result Latency
(MS)
------ --------------- -------- ------ -------
EXCHX04.abc.com EXCHx02.abc.com Autodiscover: Outlook Provider Failure 229
EXCHX04.abc.com Exchange Web Services Skipped 0
EXCHX04.abc.com Availability Service Skipped 0
EXCHX04.abc.com Offline Address Book Skipped 0
Set everything up according to Microsoft recomendations:
https://technet.microsoft.com/en-us/library/gg247612(v=exchg.150).aspx
https://technet.microsoft.com/en-us/library/hh529912(v=exchg.150).aspx
https://technet.microsoft.com/en-us/library/gg247612(v=exchg.150).aspx
https://technet.microsoft.com/en-us/library/hh529912(v=exchg.150).aspx
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