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VMWare 6.0 Trial not finding Logical drives on MSA70 via P800

Posted on 2016-10-30
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Last Modified: 2016-11-05
I have recently acquired a MSA70 DAS with 25 drives.
I have attached it to an existing HP DL380 and successfully configured two logical drives on the DAS.

However, when I attempt to add the storage in vSphere -> configuration -> Storage Adapters and select the P800, there are no Logical Disks showing. Is there something I am missing?

I can see the previously configured logical disks attached to the on-board P400 fine.
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Question by:dgerler
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28 Comments
 
LVL 123
ID: 41865885
Do you have to correct drivers installed for the Storage Controller ?

Are you using the OEM ESXi version from HPE, rather than the download from VMware.
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Author Comment

by:dgerler
ID: 41865961
Using the download from VMware.

Are you talking about the drivers for the P800 Smart Array? How do I install the drivers from the disk in VMware?
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LVL 123
ID: 41866000
Check the storage controller driver, can you observe the storage controller, under Storage Adapters ?
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Author Comment

by:dgerler
ID: 41866156
Yes. when I click on vmhba2 under the P800, nothing shows in the details panel.
ee1.png
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LVL 123
ID: 41866176
Okay, so did you configure the DAS, so that the LUN/virtual disks created were presented to the controller.
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Author Comment

by:dgerler
ID: 41866675
During boot the P800 shows reports 2 logical drives just like the P400.
P800.JPG
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LVL 56

Expert Comment

by:andyalder
ID: 41866730
That's odd because the driver for the P800 is the same as for the P400, it has the same RAID chip but the P800 also has an onboard SAS expander to give you the extra ports. I'd be tempted to remove the P400 and move the internal cables to the P800 and verify that you see the internal logical disks still. You can use internal and external connectors at the same time not like some old SCSI cards where you couldn't use both, you can even mix internal and external disks in the same array.
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Author Comment

by:dgerler
ID: 41866958
Not that easy. Looks like I'd almost have to partially disassemble the side of the server to reroute cables.  This is a new (I know that does not necessarily mean good) P800.
If there were a problem with the P800, would I be able to configure the logical disks?
Any other ideas?
IS there possibly a setting in the BIOS that I can check?
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LVL 56

Expert Comment

by:andyalder
ID: 41867183
Only DL380 that came with P400 is the G5 and it's pretty simple to lift the cardcage out and rerouter the cables, it's on page 73 0f the maintenance and service manual. (page 62 shows how to lift the cardcage out but you must have done that to put the P800 in there in the first place)

http://h20565.www2.hpe.com/hpsc/doc/public/display?sp4ts.oid=1121516&docLocale=en_US&docId=emr_na-c00710359

Presumably you've tried rescan under VMware.
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Author Comment

by:dgerler
ID: 41868163
All my other servers are DL380's, but I forgot that this one is a DL580.
Yes. I tried rescan several times.
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LVL 56

Expert Comment

by:andyalder
ID: 41868293
Much harder on a DL580 G5, I think you would even have to move the drive cage to the other position for the wires to be long enough. You could always do the same experiment by taking all the disks out of the MSA and putting the server disks in it but there's inherent risk of data loss there if you shuffle them.
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Author Comment

by:dgerler
ID: 41868339
Are you thinking there might be a problem with one of the disks? Should I shuffle the disks in the MSA and rebuild the logical disks? The MSA Disks are blank and frankly the world would not end if there was data loss the server disks.

Ok.. I went ahead and move the disks. I did not get what I expected.

I am getting an error "The ESXi host does not have persistent storage"

The Server booted in to ESXi fine. The P800 still shows nothing, but the P400 shows only one disk now. Not sure how the P400 shows anything considering there are no disks in the server and only 8 disks in the MSA. Two are OS disks and 6 are storage disks for the VMs.
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LVL 56

Expert Comment

by:andyalder
ID: 41868485
That doesnt make any sense VMware showing the disks to be on the P400 when they're really on the P400. Has to be a VMware problem rather than hardware, maybe it doesn't know the difference between the two cards as they have the same chip on them. Maybe Andrew has some idea of what's wrong.
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Author Comment

by:dgerler
ID: 41870695
I didn't think so either.
I can only think it is seen because it's the boot disk. The other logical disk is not showing up in VMware on either controller. I do have a message about updating the firmware during the BIOS Test where it shows the P800 and P400 setup. It only shows up on the selected Boot controller.
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Author Comment

by:dgerler
ID: 41870711
Here's the messagemessage.JPG
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LVL 56

Expert Comment

by:andyalder
ID: 41870734
Drive firmware upgrade warning won't cause your problem, drive firmwares fix things like incorrect SMART errors and drives going offline when they shouldn't. As it's on a 146GB disk it's probably the boot disk rather than the data one anyway.

I'd be tempted to burn a VMware USB stick and see what that sees but on such an old machine USB boot may be a problem.
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LVL 123
ID: 41870842
I would be tempted, to upgrade firmware, and use the latest version of ESXi. (OEM version from HPE)
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Author Comment

by:dgerler
ID: 41870845
Any links to the instruction on doing a USB boot disk right?
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Author Comment

by:dgerler
ID: 41870850
I searched for the firmware and the only links I found required an active warranty on the server.
Any ideas where to look beside HPE.com?
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LVL 123
ID: 41870881
HPE.com, you need to have an Active Warranty now.

You mean installing to USB ?

Here is the VMware KB on installing 4.1 on USB/SD:
http://kb.vmware.com/kb/1020655

Here is the VMware KB on installing 5.x on USB/SD:
http://kb.vmware.com/kb/2004784

It's quite simple, insert USB flash drive, BOOT ESXi ISO installer, and select the USB as the place you want to install ESXi.
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LVL 56

Assisted Solution

by:andyalder
andyalder earned 600 total points
ID: 41870890
Firmware DVD at http://h20564.www2.hpe.com/hpsc/swd/public/detail?swItemId=MTX_9ed665a89aba447d925937f38b should be OK, you can also add extra .scexe files using add supplemental option on that CD. It says entitlement required but it isn't.

I can't help with a link to ESXi usb stick, Andrew probably knows where it is.
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Author Comment

by:dgerler
ID: 41872093
Firmware updated. Still no-go.

I'll make a USB boot now.
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Author Comment

by:dgerler
ID: 41872387
Well, although indirectly, the USB Boot did help. I still could not see the drives after installing ESXi to the USB, but I decided to try install 5.5 and they show up just fine with 5.5.

I had ESXi 6.0 installed and evidently there is a compatability problem with the MSA 70 and ESXi 6.0
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LVL 123

Accepted Solution

by:
Andrew Hancock (VMware vExpert / EE MVE^2) earned 1400 total points
ID: 41872410
Is it listed on the VMware HCL for 6.0 ? if it is, then escalate to VMware and HPE.

if it's not listed for 6.0, then it's not certified for use with ESXi 6.0.

Storage equipment, does fall off the list, between versions, although some does work, just not in a supported capacity.

It may be worth checking the version of the driver for the P800 controller, is the version different.
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Author Comment

by:dgerler
ID: 41872449
Well, I think I spoke too soon. I was excited by the fact it was listed as a target for the install. Now that I full installed 5.5 again, I'm not seeing the devices in the storage adapter screen still.
esxi.JPG
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LVL 123
ID: 41872462
So you rebooted the install, and it's not missing ?

did you see the arrays in ESXi 5.5 (when booted?)
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Author Comment

by:dgerler
ID: 41874959
After installing the 5.5 again or rather "upgrading 6.0 to 5.5" it was still not showing the drives. Then I realized it was still running 6.0. I had to destroy the logical drive so it would actually install 5.5. After successfully installing  I'm now able to see the drives and use them.
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LVL 56

Expert Comment

by:andyalder
ID: 41875488
It appears the problem is with VMware 6.0 being unable to cope with two Smart Array controllers, see https://communities.vmware.com/thread/506876?start=0&tstart=0

If you can verify that with the P400 disabled you can see or create datastores on the P800/MSA70 then you may have to mess about with recabling it or just use the external cage and abandon the internal drive slots.
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