Solved

Error code: (0x80073712)

Posted on 2016-10-30
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Last Modified: 2016-11-22
Hi - I run a 4 year old Dell studio XPS 15 laptop which I upgraded to Windows 10 a couple of months ago. Was able to get all updates initially - I thought.

On 7/17/16 I manually installed the update: Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3147458)

Was trying to update today and I got: Error code: (0x80073712).

This is the update that apparently has tried and failed to install several times:
Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB3197954)

I googled the error code and have tried the following with result(s) as shown.

sfc /scannow
Result (run from C:\ Command prompt admin):
Windows Resource Protection could not start the repair service

DISM.exe /Online /Cleanup-image /Restorehealth
Result (run from C:\ Command prompt admin):
error 1910
The object exporter specified was not found.
The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

The DISM log is attached.

dism.exe /online /cleanup-image /scanhealth
Same result as above.

I just ran Windows Updtae Troubleshooter as an admin and several problems were "fixed", but I still can't run SFC or DISM.exe without errors as detailed.

I will restart and try Windows update again and report back. In the meantime any thoughts? Thanks in advance.

Rick
dism.log
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Question by:rwalker1
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by:John Hurst
John Hurst earned 250 total points
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Since SFC and DISM both failed, you now need to do a Windows 10 Repair.

Go to the Media Creation Link

https://www.microsoft.com/en-us/software-download/windows10

Click on Upgrade to Windows 10 (even if Windows 10 is running), click on the Download button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Everything.
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Jackie Man earned 250 total points
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by:John Hurst
ID: 41874921
@rwalker1 - Thank you and I was happy to help.
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