Solved

Surface Pro 3 - White spots on screen (no hardware issue)

Posted on 2016-10-31
3
178 Views
Last Modified: 2016-10-31
Hello,

One of our users reported a very strange issue on her Microsoft Surface Pro 3 device.
OS: WIndows 10 Pro 1607

She starts to see white circles that look like pressure marks on her screen.
The circles are alligned on the same heigt but do shift sometimes left or right after reboot.
It is not a hardware issue as I see them also when taking over the screen with Teamviewer.

Please see attached screens to better understand what's all about.

Removed file names
Any idea what this is?
I've never seen something like this.
2016-10-31_9-33-10.png
0
Comment
Question by:alohadin
  • 2
3 Comments
 
LVL 57

Accepted Solution

by:
Cliff Galiher earned 500 total points
ID: 41866524
That is how windows registers touch on a touch screen. I see this with surfaces that are docked and the type cover is closed. While this turns off the (mirrored) display, it does NOT disable the screen's touch sensitivity, and the cover's contact against the screen is setting it off.

In most cases, cleaning the screen and keyboard solves the issue (as it is skin-oil residue that is actually the issue)
0
 
LVL 2

Author Comment

by:alohadin
ID: 41866528
That actually makes sense.
I'll head over to the user to see what I can do.

I'll keep you posted.
thx!
0
 
LVL 2

Author Closing Comment

by:alohadin
ID: 41866655
The problem was indeed with the Touch Screen, but the Touch Cover was not closed.
The Touch Screen was extremely dirty.
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Excel 2013 Issues 11 46
Computer will not boot or run programs 30 47
new laptop new users 8 47
Windows 10 phone won't open .exe files 5 19
Sometimes drives fill up and we don't know why.  If you don't understand the best way to use the tools available, you may end up being stumped as to why your drive says it's not full when you have no space left!  Here's how you can find out...
This paper addresses the security of Sennheiser DECT Contact Center and Office (CC&O) headsets. It describes the DECT security chain comprised of “Pairing”, “Per Call Authentication” and “Encryption”, which are all part of the standard DECT protocol.
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
Hi friends,  in this video  I'll show you how new windows 10 user can learn the using of windows 10. Thank you.

830 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question