alohadin
asked on
Surface Pro 3 - White spots on screen (no hardware issue)
Hello,
One of our users reported a very strange issue on her Microsoft Surface Pro 3 device.
OS: WIndows 10 Pro 1607
She starts to see white circles that look like pressure marks on her screen.
The circles are alligned on the same heigt but do shift sometimes left or right after reboot.
It is not a hardware issue as I see them also when taking over the screen with Teamviewer.
Please see attached screens to better understand what's all about.
Any idea what this is?
I've never seen something like this.
2016-10-31_9-33-10.png
One of our users reported a very strange issue on her Microsoft Surface Pro 3 device.
OS: WIndows 10 Pro 1607
She starts to see white circles that look like pressure marks on her screen.
The circles are alligned on the same heigt but do shift sometimes left or right after reboot.
It is not a hardware issue as I see them also when taking over the screen with Teamviewer.
Please see attached screens to better understand what's all about.
Any idea what this is?
I've never seen something like this.
2016-10-31_9-33-10.png
ASKER CERTIFIED SOLUTION
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ASKER
The problem was indeed with the Touch Screen, but the Touch Cover was not closed.
The Touch Screen was extremely dirty.
The Touch Screen was extremely dirty.
ASKER
I'll head over to the user to see what I can do.
I'll keep you posted.
thx!