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Outlook 2010/Exchange 2013 - Deleted items emptied - users did not do

Posted on 2016-10-31
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Last Modified: 2016-11-01
User swears they did not do it. Was able to retrieve using "Recover Deleted Items" but user is concerned.

What could be causing this? Server setting/outlook setting?
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Question by:paulfoel
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Author Comment

by:paulfoel
ID: 41866742
Checked users profile  - Empty deleted items when exiting is not ticked, neither is autoarchive enabled.
And no rules doing this.
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Jackie Man earned 500 total points
ID: 41866747
It can be a mail profile error.

Have you tried to rebuild the mail profile?
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Author Comment

by:paulfoel
ID: 41866918
Thanks Jackie man.

Its only happened once - Im not 100% convinced its not user error at the moment. But no, not tried that yet. Is there any indication that its this or is it a case of try it and see what happens?
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Expert Comment

by:Jackie Man
ID: 41866976
Logon to owa and see whether the deleted items are in the recycle bin there.

Also check whether the user is using cached Exchange mode or online mode.
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Author Comment

by:paulfoel
ID: 41867028
Managed to get back using recover deleted items. Online mode.
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Expert Comment

by:Jackie Man
ID: 41867251
Good

If no further question, you can close this question.
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Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

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