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Outlook 2010/Exchange 2013 - Deleted items emptied - users did not do

Posted on 2016-10-31
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Last Modified: 2016-11-01
User swears they did not do it. Was able to retrieve using "Recover Deleted Items" but user is concerned.

What could be causing this? Server setting/outlook setting?
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Question by:paulfoel
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Author Comment

by:paulfoel
ID: 41866742
Checked users profile  - Empty deleted items when exiting is not ticked, neither is autoarchive enabled.
And no rules doing this.
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Accepted Solution

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Jackie Man earned 500 total points
ID: 41866747
It can be a mail profile error.

Have you tried to rebuild the mail profile?
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Author Comment

by:paulfoel
ID: 41866918
Thanks Jackie man.

Its only happened once - Im not 100% convinced its not user error at the moment. But no, not tried that yet. Is there any indication that its this or is it a case of try it and see what happens?
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Expert Comment

by:Jackie Man
ID: 41866976
Logon to owa and see whether the deleted items are in the recycle bin there.

Also check whether the user is using cached Exchange mode or online mode.
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Author Comment

by:paulfoel
ID: 41867028
Managed to get back using recover deleted items. Online mode.
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Expert Comment

by:Jackie Man
ID: 41867251
Good

If no further question, you can close this question.
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