Link to home
Create AccountLog in
Avatar of Bullfrog28
Bullfrog28

asked on

Quickbooks database server manager problems.

I'm having a lot of problems with QB data files stored on Win Server 2012 and 2012 R2 across a variety of clients.

I constantly have to stop the DNS and Windows Firewall services, run the DB Server manager to scan the files, then start DNS and Firewall.  If I dont stop those services the scan fails saying the firewall is blocking the manager.

All proper ports are allowed through the firewall.

Really dont know what to do anymore.  Qb support is absolutely no help.
Avatar of masnrock
masnrock
Flag of United States of America image

Which version of Quickbooks? (Let's start with one client, then we can start to discuss others)
Avatar of Bullfrog28
Bullfrog28

ASKER

Ok the easy client, version 2016.  2 desktops, datafile hosted on Win Server 2012.
So to confirm, these ports are open on the server: 8019, 56726, 55368-55372

And you also don't have either of the workstations trying to act as the machine to share? (I've seen that be a major screw up before)

Also, what else is running on the server?
Yes, confirmed all of those ports are open

It's their Domain Controller and file server.
Sounds about right. I'm guessing that Quickbooks is in its own share... What AV is running on the server?
Yes it's in it's own share.

AV: ESET File Security for Microsoft Windows Server
SOLUTION
Avatar of masnrock
masnrock
Flag of United States of America image

Link to home
membership
Create an account to see this answer
Signing up is free. No credit card required.
Create Account
I'll take a look, I doubt that was done.  I'll add the exception and test.

Will let you know tomorrow.

Thanks.
QB 2016 works fine on Server 2012 with the QB Server Manager. We use Symantec Endpoint Protection. We had to make exclusions for QB, so try that here as suggested above.
I put the exclusion in and this morning the users seem to be operating fine.  Multiuser and switching db files is working without having to re-scan and restart the services.

Now here's the monster.....

Another client is an accounting firm.  They use QB 2008 through to 2017.  They are constantly experiencing the same issue.  There are literally hundreds of customer datafile's in different directories.

Do I need to be running the every version of the DB server manager or should the most current just work?
SOLUTION
Link to home
membership
Create an account to see this answer
Signing up is free. No credit card required.
Create Account
You should only have ONE server manager on the server. The newest version will work backward though quite a few versions, but to V2008? I am not certain. It is out of support anyway.

So encourage your clients to get up to date.
ASKER CERTIFIED SOLUTION
Link to home
membership
Create an account to see this answer
Signing up is free. No credit card required.
Create Account
Questions answered sufficiently