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Quickbooks database server manager problems.

Posted on 2016-10-31
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Last Modified: 2016-11-20
I'm having a lot of problems with QB data files stored on Win Server 2012 and 2012 R2 across a variety of clients.

I constantly have to stop the DNS and Windows Firewall services, run the DB Server manager to scan the files, then start DNS and Firewall.  If I dont stop those services the scan fails saying the firewall is blocking the manager.

All proper ports are allowed through the firewall.

Really dont know what to do anymore.  Qb support is absolutely no help.
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Question by:Bullfrog28
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by:masnrock
ID: 41867371
Which version of Quickbooks? (Let's start with one client, then we can start to discuss others)
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by:Bullfrog28
ID: 41867376
Ok the easy client, version 2016.  2 desktops, datafile hosted on Win Server 2012.
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by:masnrock
ID: 41867386
So to confirm, these ports are open on the server: 8019, 56726, 55368-55372

And you also don't have either of the workstations trying to act as the machine to share? (I've seen that be a major screw up before)

Also, what else is running on the server?
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by:Bullfrog28
ID: 41867444
Yes, confirmed all of those ports are open

It's their Domain Controller and file server.
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by:masnrock
ID: 41867449
Sounds about right. I'm guessing that Quickbooks is in its own share... What AV is running on the server?
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by:Bullfrog28
ID: 41867455
Yes it's in it's own share.

AV: ESET File Security for Microsoft Windows Server
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by:masnrock
masnrock earned 500 total points (awarded by participants)
ID: 41867458
Have you tried creating an exclusion for QB Database Manager? There are times where ESET will cause nightmares for applications. I don't recall specifically having to do so in the past, but things do change with Quickbooks versions.
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by:Bullfrog28
ID: 41867460
I'll take a look, I doubt that was done.  I'll add the exception and test.

Will let you know tomorrow.

Thanks.
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by:John Hurst
ID: 41867549
QB 2016 works fine on Server 2012 with the QB Server Manager. We use Symantec Endpoint Protection. We had to make exclusions for QB, so try that here as suggested above.
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by:Bullfrog28
ID: 41868388
I put the exclusion in and this morning the users seem to be operating fine.  Multiuser and switching db files is working without having to re-scan and restart the services.

Now here's the monster.....

Another client is an accounting firm.  They use QB 2008 through to 2017.  They are constantly experiencing the same issue.  There are literally hundreds of customer datafile's in different directories.

Do I need to be running the every version of the DB server manager or should the most current just work?
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by:masnrock
masnrock earned 500 total points (awarded by participants)
ID: 41868400
I had to deal with a less complex, but similar scenario before. You can use the latest one. Just make sure you have the firewall ports of each QB version open.
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by:John Hurst
ID: 41868554
You should only have ONE server manager on the server. The newest version will work backward though quite a few versions, but to V2008? I am not certain. It is out of support anyway.

So encourage your clients to get up to date.
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masnrock earned 500 total points (awarded by participants)
ID: 41869373
It's just about the databases themselves. Like I've mentioned, you only need the latest Database Server Manager. Just make sure that you have the appropriate firewall ports for each version of QB open on the server itself.

Here's a list of ports for all of those various versions:
  • 2017: 8019, 56727, 55373-55377
  • 2016: 8019, 56726, 55368-55372
  • 2015: 8019, 56725, 55363-55367
  • 2014: 8019, 56724, 55358-55362
  • 2012: 80, 8019, 56722, and 55348-55352
  • 2011: 80, 8019, 56721, and 55343-55347
  • 2010: 80, 8019, 56720, and 55338-55342
  • 2009: 80, 8019, 56719, and 55333-55337
  • 2008: 10180
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by:masnrock
ID: 41894652
Questions answered sufficiently
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