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Windows 10 Can't Access Shared Folders on Windows 2012 R2

Posted on 2016-10-31
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Last Modified: 2016-11-30
Dear Experts,

My domain Windows 10 can't access shared folders hosted on Windows 2012 R2.  All domain Windows 7 access the shares just fine.  I tried disabling HomeGroup and such without any luck.  Thanks.
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Question by:swgit
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Expert Comment

by:John Hurst
ID: 41867546
Windows 10 works just fine on Server 2012 (R2).

Open cmd.exe and type NET USE.  
Look at the list, and delete all the mappings.
Shut down (not restart), start up and map the folders again.

Can you see them?  

Also make certain Homegroup is off by requiring password protected sharing.
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Author Comment

by:swgit
ID: 41874541
@John Hurst - no mappings exist and HomeGroup is off by requiring username/password... yet, the problem is still there.  Please advise.
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Expert Comment

by:John Hurst
ID: 41874550
Try resetting the network components
      
Open cmd.exe with Run as Administrator
Then  netsh int ip reset c:\resetlog.txt
Also, ipconfig /flushdns followed by net stop dnscache followed by net start dnscache
Then restart the computer
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LVL 1

Author Comment

by:swgit
ID: 41874679
@John Hurst - still doesn't work... it gives me an error "File Explorer - Windows can't find "\\ip.address\". Check the spelling and try again.
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Expert Comment

by:John Hurst
ID: 41874696
Open cmd.exe and type

NET USE T: \\serverIP\folder

What specific error number do you get?

I have no issues with Windows 10 and Server 2012
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Author Comment

by:swgit
ID: 41874732
@John Hurst - The error is "System error 64 has occurred.  The specified network name is no longer available."  Only my Windows 10 machines do this... all other ones work just fine... puzzling..
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Expert Comment

by:John Hurst
ID: 41874761
I have not seen that error before. Look to the bottom of the following Microsoft post

https://social.technet.microsoft.com/Forums/office/en-US/d5e7ae85-6a28-450a-a796-7a18fe9781ce/unable-to-map-with-hostname-or-fqdn-system-error-64-has-occurred-2008-r2?forum=winserverPN

The second last solution was the Network Reset.

The last solution is a Local Security Policy fix. Try that and please let us know.
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Accepted Solution

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swgit earned 2000 total points (awarded by participants)
ID: 41884372
i've tried all those workaround and they don't seem to help in my case..
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Expert Comment

by:John Hurst
ID: 41884374
Try a new, test, Windows User Profile (Account). Log into the new Account and test.

If this does not work, then use the Windows 10 Repair (Keeps everything)

Go to the Media Creation Link

https://www.microsoft.com/en-us/software-download/windows10

Click on Upgrade to Windows 10 (even if Windows 10 is running), click on the Download button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Everything.

Nothing is lost.
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Author Comment

by:swgit
ID: 41884376
ok.. i'll try that and let you know..
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Author Comment

by:swgit
ID: 41884378
also, i tried logging on with a test user and having the same problem.. the only machine that doesn't give me the problem is a non-domain windows 10..
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LVL 101

Expert Comment

by:John Hurst
ID: 41884380
So then try the Windows Repair as suggested above.
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Author Comment

by:swgit
ID: 41884381
i'm.. and will let you know how it goes.. thanks john!
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Expert Comment

by:John Hurst
ID: 41906982
The repair install suggested fixes the vast majority of Windows 10 issues.
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