A customer of mine has a computer (which I did not install). I tried to flash the BIOS and got a request for the "admin password". Even though I know the computer's ADMINISTRATOR password.
It looks to me like someone (no one knows who) set the CMOS password. The computer, a Dell All-inOne, uses a UEFI boot.
My question is: Assuming that a CMOS password cannot be broken (which I believe is the case) WHAT NEEDS TO BE DONE?
REPLACE THE CPU? REPLACE THE MOTHERBOARD? Dell Tech support has NO IDEA what I am talking about, so maybe I am totally mistaken.
Any suggestions are appreciated.