Tiras25
asked on
Pictures cut off when texting
Wonder if anyone else had same experience.
When texting picture it comes as a cut off. One half, or three quarters. One of the examples below. Only happens towards the bottom.
Sometimes its yellow or grey in color. When trying to repeat 2-3 times it finally goes through 100%
In this case it's only happens when texting to one person. From Android to the iPhone. Same provider AT&T.
Is it due to the slow bandwidth on the receiving side and the large photo doesn't go through? Or other issues?
Any ideas?
pic_cut_off.jpg
When texting picture it comes as a cut off. One half, or three quarters. One of the examples below. Only happens towards the bottom.
Sometimes its yellow or grey in color. When trying to repeat 2-3 times it finally goes through 100%
In this case it's only happens when texting to one person. From Android to the iPhone. Same provider AT&T.
Is it due to the slow bandwidth on the receiving side and the large photo doesn't go through? Or other issues?
Any ideas?
pic_cut_off.jpg
ASKER
Hi Jackie,
My Android is Note 5. Samsung SM-N920A. Android version 6.0.1
I am using a stock Message app.
The receiving person is on the iPhone 6 with iOS 10. Also on stock messenger.
My Android is Note 5. Samsung SM-N920A. Android version 6.0.1
I am using a stock Message app.
The receiving person is on the iPhone 6 with iOS 10. Also on stock messenger.
SOLUTION
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It is the carrier issue for size limit of mms attachments?
Have the receiving side or sending check with the carriers?
Have the receiving side or sending check with the carriers?
How large is the photo to be sent via MMS?
Larger than 1200kb?
Verizon has the above limit for 4G LTE devices.
T-Mobile and AT&T have a MMS size limit of 1mb.
Larger than 1200kb?
Verizon has the above limit for 4G LTE devices.
T-Mobile and AT&T have a MMS size limit of 1mb.
ASKER
Carrier is AT&T. Yes, the photo is larger than 1200KB. However, it does go through on 2nd or 3rd try. I send photos to other recepients 5-7MB with no issues.
No other problems with the phone. And the storage seems OK also.
No other problems with the phone. And the storage seems OK also.
I send photos to other recepients 5-7MB with no issues.
iOS or Android users?
iOS or Android users?
ASKER
Correct.
Then, the problem is related to only one recipient.
It is likely that there is a network problem of the recipient. Do you have any problem in relation to receiving MMS from him?
It is likely that there is a network problem of the recipient. Do you have any problem in relation to receiving MMS from him?
ASKER
No problems receiving MMS from him.
in such case, it needs to ask AT&T fof help.
is there any problem of the receipent from receiving MMS from other people?
is there any problem of the receipent from receiving MMS from other people?
ASKER
Nope. No other problems. Only my attachments are coming in weird.
ASKER CERTIFIED SOLUTION
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What is the iOS version of iPhone?
My finding indicates the problem is related to the receiving side. If the iPhone is too outdated, say iPhone 3GS, iPhone 4 or iPhone 4s, there will be an issue.
Are you using the stock Message app?
What is the results if you send MMS to a user using Android phone, not iPhone?