Solved

WINDOWS 7 640-bit failes to install on dell optiplex 380

Posted on 2016-10-31
9
60 Views
Last Modified: 2016-11-22
HI EXPERTS,

 I'm installing windows 7 from a DVD. I boot from the DVD and click Install Windows then I get the error:

  Load Driver:
     A required CD/DVD  drive device driver is missing. if you have a driver floppy disk, CD. DVD, or USB flash drive , please insert it now.
   Note: if the windows installation media is in the CD/DVD drive, you can safely remove it for this step.

and that's it! I thought it was my DVD so I burned a new one and same results.

 please help!
0
Comment
Question by:frankbustos
  • 4
  • 3
  • 2
9 Comments
 
LVL 92

Expert Comment

by:John Hurst
ID: 41867635
Try setting AHCI to Compatibility Mode in the BIOS, then restart and try again. This setting may help you install. You can always change it back.
0
 

Author Comment

by:frankbustos
ID: 41867660
John,

 i'm unable to find the AHCI in the bios. it's under drives right?
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 41867665
It should be on the system settings.
0
 
LVL 88

Accepted Solution

by:
rindi earned 500 total points
ID: 41867666
Are you installing from an internal DVD drive, or is it connected via USB? If USB, is it connected to a USB 3 or USB 2 port?

Never use a USB 3 port when installing Windows, USB 3 drivers are missing in the OS. Also don't change to compatible mode for the disk controller in the BIOS. The OS will work best when using AHCI mode. If you install it in compatible mode you can't easily change back to AHCI mode after installation, as those drivers won't be installed. You'll get a BSOD.

Also, rather than using a DVD, I'd suggest installing the OS via a bootable USB stick. It is faster and works better. You can use the WinSetupFromUSB utility to create the stick from the iso file. Remember to use a USB2 port when installing:

http://www.winsetupfromusb.com/files/download-info/winsetupfromusb-1-7-exe/
0
Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

 
LVL 92

Expert Comment

by:John Hurst
ID: 41867667
I also read an accepted solution in another forum that says set DVD first in the BIOS and hard drive second. There may not be an AHCI setting in Dell BIOS. Try the boot order (change it).
0
 

Author Comment

by:frankbustos
ID: 41867682
John same results, could it be that the system is  not compatible with 64-bit? maybe a bad image but i've tried multiple ISO images of windows.
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 41867685
Yes it looks like a compatibility problem of some sort. Can you try a different DVD device?  

Can you put the image on a USB key and boot from that?
0
 
LVL 88

Expert Comment

by:rindi
ID: 41867686
You are using a core 2 duo CPU. Those are 64 bit. Only Core Duo and older CPU's are 32bit only. Besides that, you'd get another error message if the CPU wasn't the proper CPU. It is more likely your DVD drive is bad (if it is internal), or connected to a USB 3 port if external.

As I suggested, try a USB stick rather than a DVD.
0
 

Author Closing Comment

by:frankbustos
ID: 41867696
Thank you Rindi, I did the USB and it worked super well and FAST!
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

So many times I have seen the words written in a question "if only I could show you" or " I know how hard it is for you since you can't see it" in any zone. That has inspired me to write about this tool in windows 7 called "Problem Steps Recorder…
OfficeMate Freezes on login or does not load after login credentials are input.
This Micro Tutorial will give you a basic overview of Windows Live Photo Gallery and show you various editing filters and touches to photos you can apply. This will be demonstrated using Windows Live Photo Gallery on Windows 7 operating system.
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

919 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now